Mail Operations Specialist (Onsite - Ft Worth, TX Location)

Join the People Helping People

Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners' success through innovative financial technology solutions and inspired service.

The Opportunity

The Mail Operations Specialist is responsible for the accurate, timely, and secure processing of incoming and outgoing mail, packages, and document scanning services. This role supports daily business operations by collaborating with internal stakeholders, maintaining mailroom organization, and ensuring compliance with safety, security, and information handling standards.

A Day in the Life

Mail & Package Processing

• Receive, sort, and distribute all incoming USPS mail in a timely manner.
• Process and deliver incoming packages throughout the site.
• Prepare and ship all outgoing mail and packages using approved carriers.
• Track and document all outgoing shipments.
• Demonstrate a working knowledge of shipping options and provide cost-effective alternatives when appropriate.
• Collaborate with internal stakeholders to ensure accurate execution of mail and package requests.
• Maintain adequate inventory of mailroom supplies and materials.

Scanning & Document Services

• Scan documents per departmental requests and established specifications.
• Ensure accurate indexing, file naming, and quality control of scanned documents.

Documentation & Storage Coordination

• Coordinate requests related to document storage and retrieval.
• Support proper handling and organization of physical records in accordance with company guidelines.

Mailroom Operations & Support

• Maintain organization, cleanliness, and efficiency of the mailroom area.
• Operate mailroom equipment including postage meters, scanners, photocopiers, and pallet jacks (manual and powered).
• Provide backup assistance to the team as needed, including vendor escorting, guard coverage, and other assigned operational support tasks.

Safety, Security & Compliance

• Identify and report workplace risks to appropriate team members or management.
• Actively manage and monitor risks within the scope of responsibility, including information security risks.
• Follow all safety, security, and handling procedures related to mail, packages, and documentation.

Additional Responsibilities

• After-hours work may be required on occasion.
• Minimal travel may be required.
• Perform other related duties as assigned.

Qualifications

• Required: High School Diploma or GED
• Minimum of 3 years of experience in a related field (mailroom, shipping/receiving, operations, or administrative support)
• Preferred: Associate degree
• 5 years of relevant work experience
• Prior administrative or operational support experience
• Strong organizational and time-management skills
• Ability to manage multiple tasks with varying priorities
• Effective verbal and written communication skills
• Ability to work independently with minimal supervision
• Adaptability to changing workloads and priorities
• Strong problem-solving skills and attention to detail
• Ability to interact professionally with employees at all levels
• Comfortable working with multiple software applications
• Technical aptitude
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• The employee is regularly required to sit; use hands to finger, handle, or feel objects; and communicate effectively through speaking and hearing.
• Specific vision abilities required include close vision.

About Velera

At Velera, inclusion isn't an initiative it's how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We're committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we're shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it's like to work at Velera.

Pay Equity

$17.45 - $21.83

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here .

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at View email address on click.appcast.io for assistance.