Advising Desk Assistant

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development. Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community. Located in Greater Boston, MassBay is a comprehensive, open‑access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts. Position Summary The ideal candidate will join a vibrant educational community, and have a desire and ability to serve a population of students with various needs and backgrounds. This is a part‑time, student employment position with no benefits. Working in close collaboration with the staff, this important position will provide support the front desk operations of the Academic Advising, Coaching, and Transfer Department. Key Responsibilities and Duties Support the front desk operations of the Academic Advising, Coaching, and Transfer Department. Support the virtual operations of the Virtual Advising Center. Provide outreach to students who may have trouble accessing resources or services at the college and who contact advising. Create foundational guiding materials to assist student workers who may cover desk and virtual operations. Be culturally responsive to individual needs and identities. Provide other assistance as requested. This list is not to be considered all inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College. All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience. Required Qualifications Consistent and reliable work habits. Experience in customer service. Quick learner and motivated. Critical thinking and problem‑solving skills. Strong organizational skills. Preferred Qualifications Sensitivity and commitment to the goals of affirmative action. Experience working in a community college or similar environment. Demonstrated commitment to working with students in need. Experience working or studying at a community college. Experience navigating and supporting students through college processes. Additional Information Salary Range: $19 per hour Classification: Student Employee Deadline: September 9th, 2025, or thereafter until filled. To Apply: Please include a letter of interest and resume with your online application. Hiring is contingent upon a successful CORI clearance. We require students who are eligible to file a Free Application for Federal Student Aid (FAFSA) to have one on file before they are hired or continue employment. Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s affirmative action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights. #J-18808-Ljbffr