Online Loan Specialist

Role Responsible for ensuring timely communication with members, accurate document handling, loan funding, and consistent tracking and reporting. Responsibilities Send first-contact emails to members to initiate the loan process and request required documentation, if needed. Review outgoing and incoming loan documents to ensure accuracy, completeness, and compliance before sending them to members and upon receipt. Identify missing, incorrect, or incomplete documentation and take corrective action. Fund all approved loans, ensuring accuracy and compliance with internal policies and procedures. Ensure loan documents are filed and scanned in electronic data storage system and forwarded to appropriate departments for filing with applicable agencies. Work collaboratively with online loan processors, officers and support teams to resolve exceptions, discrepancies, and member inquiries. Maintain and update tracking spreadsheets to accurately reflect loan status and progress while monitoring the Lending Support queue and additional reports, ensuring all loan-related activity is properly documented and tracked. Maintain working knowledge of regulatory compliance related to member services and financial services, including but not limited to: BSA reporting, OFAC, USA Patriot Act, Red Flags, Regulation CC, Regulation D, Regulation E, Truth in Savings, Truth in Lending, Privacy, etc. Other duties as assigned. Position Requirements Minimum one year of lending experience preferred. High school education or GED required. Ability to work regular full‑time hours. Ability to work on‑site at designated location. Strong attention to detail. Ability to manage high volumes of work and meet daily deadlines. Ability to communicate with courtesy, tact, and diplomacy and model exemplary member service. Proficiency in Microsoft Office software applications. Must be bondable. #J-18808-Ljbffr Brazos Valley Schools Credit Union