Practice Assistant II, Orthopedics

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Department of Orthopedics | Onsite | Full-Time Build your career in healthcare while making a meaningful difference in the patient experience! We are seeking a friendly, organized, and patient-focused Practice Assistant II to join the Department of Orthopedics. In this highly visible role, you’ll support both administrative and clinical operations while helping patients feel welcomed, informed, and supported throughout their visit. This is a great opportunity for an experienced administrative professional who enjoys working in a fast-paced environment and wants to continue building a career in healthcare while supporting a collaborative orthopedic team. What You’ll Do Serve as a key point of contact for patients, providing a welcoming and professional experience throughout scheduling, check-in, and check-out. Coordinate patient appointments, maintain appointment records, answer incoming calls, and respond to routine patient inquiries. Process patient billing forms, scan documentation into the medical record, and request outside medical records and laboratory results as needed. Support daily office operations, including filing, correspondence, schedules, mail, faxes, and other administrative tasks. Collect co-payments when required and assist with messages related to prior authorizations, provider questions, prescription refills, and test results. Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to colleagues as needed. Support more advanced administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned. Collaborate with patients, providers, and administrative staff to help ensure efficient practice operations and a positive patient experience. Qualifications High school diploma or equivalent required. 2–3 years of office experience required. Proficiency in Microsoft Office Suite and familiarity with standard office operations and procedures. Strong written and verbal communication skills. Ability to manage phone inquiries, resolve routine issues, and communicate clearly with patients and colleagues. Strong organizational and time management skills with the ability to manage multiple tasks effectively. Ability to follow established protocols, work within systems, and maintain accuracy in a busy practice environment. Additional Job Details (if applicable) Why Join Our Team? Onsite, full-time opportunity within the Department of Orthopedics. Comprehensive benefits, including medical, dental, and vision coverage. 403(b) retirement plan. Tuition reimbursement. Discounted MBTA pass and additional employee perks. Opportunity to grow your career within a specialized orthopedic practice. Develop valuable expertise in patient access, scheduling, registration, billing, and practice operations. Collaborate with physicians, clinical teams, and administrative colleagues dedicated to delivering exceptional orthopedic care. Gain experience with advanced practice operations, including surgical scheduling and complex provider scheduling. You’ll play an important role in supporting efficient orthopedic practice operations while helping create a positive experience for patients throughout their care. Join a collaborative team where your organization, communication skills, and commitment to service make a meaningful impact every day! Remote Type Onsite Work Location 1285 Beacon Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. "All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law." We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence. #J-18808-Ljbffr 2200 The Brigham and Women's Hospital, Inc.