IT Helpdesk Technician - Level I
Impact Business Technology
Job Description
Job Description
We are seeking an IT Helpdesk Technician - Level I to join our team! You will be primarily assigned to a customer site in Manhattan, NY. You will resolve computer-related issues for our clients through telephone, remote support, or on-site.
Responsibilities:
- Perform scheduled and preventative maintenance for our clients including patch management, AV scans and OS maintenance
- Provide technical assistance for networking, security, computer hardware and software
- Resolve issues for clients via phone, in person, or using remote support tools
- Recommend hardware and software improvements
- Track customer issues and resolutions using a web-based helpdesk application
Qualifications:
- Previous experience in IT, customer service, or other related fields. Experience is an MSP environment strongly preferred.
- Experience managing Office 365/ Microsoft 365 cloud services is preferred
- Ability to clearly communicate with clients, supervisors and team members
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Impact Business Technology is a Managed IT Security and Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.
Company Description
Impact Business Technology is a Managed IT Security and Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the IT Helpdesk Technician - Level I in New York, NY vacancy
- .... We're an open rebellion against the IT grain. We do Technology. Differently.... ...benefits, 401K. Job Overview As a Level 2 Support Specialist , you will... ...required. ~2 years’ experience in a helpdesk/support technician role. Benefits: ~ Comprehensive...SuggestedWork at officeLocal areaRemote workNight shift
SugarShot
New York, NY8 hours ago $75k
...IT Service Desk Technician Level 2 (MSP) We are a national MSP with a growing presence in New York City. We believe that we will provide our clients with the best service by putting our employees first. This is a full-time, permanent, W2 position paying up to $75k with...SuggestedPermanent employmentFull timeTemporary workWork from homeHome office2 days per week- ...ganz Deutschland suchen wir erfahrene freiberufliche IT-Supporter und IT-Techniker (m/w/d) für... .... Die Projekte reichen von klassischen 1st- und 2nd-Level-Support-Tätigkeiten über Service Desk und Helpdesk bis hin zu Onsite Support, Rollouts, Migrationen und...SuggestedFreelanceRemote workFlexible hours
- ...Job Description Job Description Experienced IT Helpdesk Technician Part-Time position Job Summary NYC-based, small-size IT consulting... ...-paced environment. Key Responsibilities Provide Level 2 (and advanced Level 1) technical support for hardware,...SuggestedPart timeWork at officeRemote work3 days per week
EVADE SOLUTIONS
New York, NY21 hours ago $18 - $20 per hour
...technology environments. Handle incoming helpdesk calls, support tickets, and service requests... ...explanations to users with different levels of technical knowledge. Deliver a positive... ...the ability to diagnose and resolve common IT issues. Previous experience working for a...SuggestedHourly payRemote workWork from homeMonday to FridayFlexible hoursShift workNight shiftAfternoon shiftjobgether
New York, NY4 days ago$25.4 - $40.18 per hour
...Overview: The Desktop Support Technician’s role is to support and... ...assist our users with any logged IT related incident when called upon... ...required desktop service levels. Collaborate with Technology... ...department software. Assist at helpdesk during staff shortage...Hourly payPermanent employmentTemporary workImmediate startRemote workFlexible hours- ...IT SpecialistNew York, New York, United StatesJob SummaryWe are seeking a highly motivated and customer-focused Level 2 Helpdesk Support Specialist to join our Technology Services team. The ideal candidate will have excellent people and communication skills and a strong...Work at officeRemote workWorldwide
Jobskey Consultancy
New York, NY21 hours ago $60k - $70k
### IT Helpdesk Technician**Role:** Information Technology Helpdesk Technician **Location:** Manhattan, New York **Salary:** $60,000 - $70,000 + BenefitsWe’re working with a rapidly scaling Ecommerce / Retail organization in Manhattan that is continuing to invest heavily...Permanent employmentWork at officeElevate Technology Group
New York, NY21 hours ago- ...IT SpecialistNew York, New York, United StatesJob SummaryThis position will be responsible... ...-related issues and requests, managing IT Helpdesk, troubleshooting and maintenance of POS... ...deadlines. A confident self-starter with a high level of drive. Self-motivated, committed,...Work at office
DHD Consulting
New York, NY1 day ago - ...responsible for providing high-end quality IT Support and customer service to internal... ...skills and will liaise with all levels across the company. Tasks Monitors... ...inventories as appropriate. Supplement Helpdesk Support as required. Support BCP Activity...Full timeWork at officeRemote workNight shift
GDT - General Datatech
New York, NY21 hours ago $30 - $45 per hour
...Job Description Job Description Job Description A Telecommunications Level III Technician is responsible for the installation, maintenance, and testing of complex telecommunications equipment in Central Office, Data Center, and other network environments. This...Hourly payFull timeFor contractorsWork at officeMonday to FridayShift workNight shiftUnion Transtel LLC
New York, NY9 days ago$28 - $30 per hour
...companies / foundations / donors happens at 3 levels: Nationwide Impact Solutions (millions... ...and post-project go-live support for all IT projects where needed. Build and refine... ...Technology or Technical Support using a helpdesk system to manage and respond to and resolve...Contract workTemporary workWork at officeLocal areaFlexible hoursTEKsystems
New York, NY1 day ago- ...an accommodation or an alternative application process. IT Help Desk Technician I Full-Time, Hourly 3 Columbus Circle, New York, NY, US... ...to explain technical concepts clearly to users with varying levels of technical knowledge. Strong organizational skills with...Hourly payFull timeFor contractorsLocal areaRemote workFlexible hours
Jazz at Lincoln Center
New York, NY4 days ago - Helpt is hiring for a full-time on-shore helpdesk role. You’ll deliver friendly, professional service, handle inbound calls, tickets, and requests, and work a fixed shift that may include evenings, overnights, weekends, or holidays. You’ll troubleshoot tech issues with...Full timeShift workNight shiftAfternoon shift
$85k - $105k
...accepting the status quo, we decided to fix it. National security professionals,... ...ready as we take on certifications like CMMC Level 2. ~ Shape Cape's physical IT presence... ...~ Experience working in a ticketing/helpdesk system (e.g., Jira Service Management) and...Odd jobLive inWork at officeRemote workCape
New York, NY2 days ago$30 per hour
...MaziCTools is seeking a Partner Expert IT Crewmember to provide technical support for JetBlue Crewmembers, ensuring efficient first and second-level assistance. This remote position offers $30/hour and requires availability for short-term travel within Jamaica and the...Temporary workRemote workMaziCTools
New York, NY4 days ago$23.8 - $27.8 per hour
...IT Help Desk Technician Galloway, NJ 08205 Overview Salary Range $23.80 - $27.80 Hourly Level Experienced Position Type Full Time Job Shift Day Education Level 4 Year Degree Travel Percentage Some Travel Required Category Admin - Clerical Description AMI...Hourly payFull timeWork experience placementMonday to FridayFlexible hoursShift workNight shift$155k - $215k
...future of our communities. This is a Lead Infrastructure Production Management & Reliability Engineering position at the Vice President level, which is part of the job family responsible for maintaining the stability and reliability of the organization's infrastructure...Temporary workWeekend workMorgan Stanley
New York, NY4 days ago$65k - $80k
...harness technology. Our passion lies in crafting and implementing IT solutions that propel our customers forward. As a team, we're... ...will bring professional experience in computer networking, NOC, or helpdesk environments, along with the ability to independently resolve a...Local areaRemote workFlexible hoursShift workNight shiftAfternoon shift$69k - $72k
...to problem-solve and a passion for continuous learning. The IT Technician will report to the Director of IT and serve as a key resource... ...Director to integrate AI solutions into existing workflows (e.g., helpdesk automation, predictive maintenance, operations tooling)...Permanent employmentSummer workCasual workSeasonal workWeekend workJust Salad
New York, NY21 hours ago- ...The IT Desktop Tech - Level I will support users with Desktop issues, printers and connectivity. The will support users by phone troubleshooting issues and might be asked to go to different building or departments to help fix more complex issues. The ideal candidate...Long term contract
HumanEdge
New York, NY3 days ago - ...Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks — one day you might be installing an... ...Ready to take your I.T. career to the next level? Apply today and join a team that values...Hourly payFor contractorsImmediate startFlexible hours
- ...an original equipment manufacturer (OEM) of power systems supporting critical infrastructure. As a Telecommunications Installer DC (Level II), you will gain hands-on installation experience, develop technical skills through supervised training, and follow a structured path...Visa sponsorshipWork visaShift workNight shift
OmniOn Power
New York, NY4 days ago - ...pharmaceutical and computing industry, is seeking an Audio/Visual/IT Technical Specialist for on-site support. Must have great... ...audio video skills. The ideal candidate would have an Associates level college degree in a technology related field and/or minimum 3 years...Full timeTemporary work
A-V Services, Inc.
New York, NY1 day ago $22 per hour
...an experienced, conscientious, hard-working, self-disciplined, dependable, responsible, detail-oriented, IT-savvy "people person" for a 40-hour Friday-Monday Level 2 Help Desk Tech position in the exciting environment of a B2B technology company. This is a fully remote...Hourly payFull timeRemote workWork from homeWeekend work- ...vendors to ensure timely resolution of issues and adherence to service levels. Reporting Line Reports to the Onsite DSS Team Leader and... ...1) Onsite Deskside & TechBar Support - Deliver face-to-face IT support through TechBar (walk-in and appointment) and floor...Full timeLocal area
HCLTech
New York, NY21 hours ago $38 - $40 per hour
...Job Description IT Support Technician (1st / 2nd Line) Location: New York, NY Work pattern: 4 days in the office, 28 hrs/week 9am-5pm (1hr lunch) Employment type: Contract Coverage: US MiQ is a programmatic media partner for marketers and agencies, combining...Contract workWork at officeLocal areaRemote workTAL Life LTD
New York, NY1 day ago- ...This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script... ...service delivery transaction Ensures client specific Service Level Agreements are met and incident and request tickets are updated...Remote work
LanceSoft
New York, NY3 days ago - American Airlines is hiring a Technician for IT Services in Philadelphia, USA. The role involves resolving support tickets and assisting in worldwide workstation installations. The ideal candidate should hold a Bachelor's degree and possess at least 2 years of IT support...Immediate startWorldwide
$65k - $70k
...Most Innovative Companies. We’re currently seeking a full-time IT Support Specialist to join our Advanced Technology Group in our... ...equipment across the firm. Responsibilities include: Responding to helpdesk inquiries and resolving software/hardware issues. Monitoring...Hourly payFull timeTemporary workWork at officeRemote workMonday to FridayWeekend workHellmuth Obata & Kassabaum
New York, NY21 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Helpdesk Technician - Level I. Be the first to apply!
Related searches
- IT support specialist New York, NY
- entry level IT support specialist New York, NY
- executive IT support specialist New York, NY
- senior IT support specialist New York, NY
- IT technician New York, NY
- IT specialist New York, NY
- computer operator New York, NY
- junior IT professional New York, NY
- IT site lead New York, NY
- IT network New York, NY