Receptionist

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The Receptionist 1 welcomes patients and offers administrative support within a physician practice or center. The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly.

Location Address: Conviva Senior Primary Care office located at: 6182 Dunbarton Oak Dr., Ste: B, Corpus Christi, TX. 78414

You will be reporting to: Supervisor, Center Administration

Job Responsibilities

• Operate a switchboard or multi-line phone and maintain long distance call logs.
• Take and distribute accurate messages.
• Greeting Patients: Welcome patients and visitors, both in person and over the phone.
• Schedule appointments, manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Update patient accounts correctly. May include collecting copay at time of visit.
• Answer incoming calls, respond to patient inquiries, and provide general information.
• Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.

Required Qualifications

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred but will consider candidates with a Customer Service background in Retail Hospitality, Call Centers.
• Excellent customer service
• Team player
• We consider this role patient-facing and runs the Tuberculosis (TB) screening program. If selected for this role, we will require you to screen for TB.

Other Qualifications:

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Scheduled Weekly Hours: 40

Pay Range: $38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.