Asst Director Guest Services

Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you.

Discover endless career opportunities with us at Elara Hilton Club where every day feels like a vacation!

We are looking for an Assistant Director of Guest Services to join the team at Elara Hilton Club. We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

Why do Team Members like working for us?

• Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Generous Paid Time Off Program and Paid Sick Time
• Recognition Programs and Rewards
• Tuition reimbursement
• Numerous learning and career advancement opportunities
• And more!

Responsibilities Include:

• Serves as Manager on Duty during the evening hours and ensures Front Desk is always covered
• Reports any maintenance needs to Engineering daily.
• Assists Leadership with personnel functions – including, but not limited to, performance management, counseling, scheduling, training, brand standard compliance, and recognition.
• Ensures that all VIP rooms are inspected before arrival. Will greet and escort VIP to the room.
• Performs property walks with the General Manager and/or Director of Front Office.
• Coordinates the maintenance weeks with Housekeeping, Engineering, and Front Office.
• Performs daily inventory and inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department.
• Whenever a potential sell out exists, employee will coordinate with housekeeping and maintenance to ensure that all vacant rooms are cleaned and ready for occupancy.
• Prioritizes outside contractor visits.
• Carries out any reasonable request by management of which the employee can perform.

Qualifications

• High School Diploma
• 3 + years of Hotel management experience
• At least 2 years of Night Audit experience
• Strong interpersonal and time management skills required
• Will perform responsibilities 80% of the time at the Front Desk and 20% Managerial administration

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3-5 years of experience in a Front Office Manager position.
• 4+ years of Hotel Management experience
• Prior experience with Voice system.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Responsibilities Include:

• Serves as Manager on Duty during the evening hours and ensures Front Desk is always covered
• Reports any maintenance needs to Engineering daily.
• Assists Leadership with personnel functions – including, but not limited to, performance management, counseling, scheduling, training, brand standard compliance, and recognition.
• Ensures that all VIP rooms are inspected before arrival. Will greet and escort VIP to the room.
• Performs property walks with the General Manager and/or Director of Front Office.
• Coordinates the maintenance weeks with Housekeeping, Engineering, and Front Office.
• Performs daily inventory and inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department.
• Whenever a potential sell out exists, employee will coordinate with housekeeping and maintenance to ensure that all vacant rooms are cleaned and ready for occupancy.
• Prioritizes outside contractor visits.
• Carries out any reasonable request by management of which the employee can perform.

Our excellent benefits package to our full-time and part time Team Members is available on Day One!

Qualifications

Qualifications

• High School Diploma
• 3 + years of Hotel management experience
• At least 2 years of Night Audit experience
• Strong interpersonal and time management skills required
• Will perform responsibilities 80% of the time at the Front Desk and 20% Managerial administration

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3-5 years of experience in a Front Office Manager position.
• 4+ years of Hotel Management experience
• Prior experience with Voice system.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.