Deputy CIO (Grand Prairie)

NorthMark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long‑term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk‑taking, operational excellence, exceptional talent, and world‑class computing capacity to create shareholder value. Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities. At NorthMark Strategies, we believe the future isn’t something to hope for – it’s something to build. We don’t just invest, we create. Bringing together strategic insight and technical horsepower to deliver outcomes that endure.

Deputy Chief Information Officer (Deputy CIO)

Responsibilities

Delegated Authority & US Operational Presence

• Serve as the primary technology contact during US business hours, holding formal DoA for technical approvals and purchase decisions within defined thresholds.
• Act as the CIO’s authoritative representative across the US portfolio, providing eyes‑on‑the‑ground leadership from New York and Dallas offices.
• Travel frequently between NY and Dallas (and to portfolio company sites as required) to maintain strong in‑person relationships and oversight.
• Ensure seamless continuity of IT governance and operational decision‑making across time zones.

Strategic Vision & Day‑to‑Day Service Delivery

• Partner with the CIO to define, communicate, and execute the Global IT strategic roadmap across all ecosystem companies.
• Drive adoption of a consistent corporate technology stack and standardized shared services across the portfolio.
• Translate strategic priorities into actionable operational plans, ensuring technology initiatives align with business objectives.
• Monitor service delivery performance against agreed KPIs and SLAs, identifying and addressing gaps proactively.
• Champion continuous improvement across the Global IT service model, identifying opportunities to consolidate, automate, and optimize.

Security, Incident Oversight & Escalation Management

• Provide executive oversight for security incidents, major outages, and critical escalations, ensuring prompt resolution and appropriate stakeholder communication.
• Lead or coordinate post‑incident reviews, driving remediation actions and lessons learned across the ecosystem.
• Work in close collaboration with Information Security, Infrastructure, and Operations teams to maintain a robust risk posture.
• Ensure compliance with relevant regulatory, data protection, and corporate security standards across portfolio companies.

Workforce Growth & Operational Scaling

• Help lead the growth of the Group Global IT function as it looks to offer a consistent approach to technology across the wider ecosystem companies it supports.
• Scale Global IT operational capacity in line with portfolio growth, identifying resourcing needs and capability gaps.
• Collaborate with HR, Finance, and business leadership to plan technology support for workforce expansion.

Management of Technical Account Management (TAM) Team

• Lead and develop the Global IT Technical Account Management team, responsible for managing the end‑to‑end relationship between Global IT and each portfolio/ecosystem company.
• Oversee the creation, negotiation, and governance of Statements of Work (SoWs) between Global IT and portfolio companies.
• Ensure robust KPI and Service Management Framework (SMF) reporting is in place for each account, providing visibility of performance to senior stakeholders.
• Act as the senior escalation point for unresolved issues between Global IT and the portfolio companies.
• Drive a proactive account management culture, ensuring TAMs are engaged, commercially aware, and adding strategic value to their accounts.

Management of Technical Project Management (TPM) Team

• Lead the Global IT Technical Project Management function, overseeing the project intake process, prioritization framework, and resource allocation across all active and pipeline initiatives.
• Ensure consistent application of project governance standards, methodologies, and reporting across the TPM team.
• Work with business and IT stakeholders to maintain a healthy, well‑prioritized project portfolio aligned to strategic objectives and available capacity.
• Drive accountability and delivery performance across TPMs, implementing clear milestones, risk management processes, and escalation paths.
• Provide executive‑level reporting on project portfolio health, including risks, dependencies, and delivery outlook.

Leadership and Stakeholder Engagement

• Build and maintain trusted relationships with C‑suite and senior technology leaders across all portfolio companies.
• Represent Global IT at senior governance forums, steering committees, and leadership meetings.
• Lead, mentor, and develop a high‑performing team of Technical Account Managers and Technical Project Managers.
• Foster a culture of accountability, collaboration, and service excellence across Global IT.
• Communicate clearly and effectively with both technical and non‑technical audiences at all levels of the organization.

Requirements

• Bachelor’s degree in Computer Science, Information Security, Cybersecurity, Engineering, or related technical field required.
• Master’s in Business Administration, Information Security, or Information Assurance strongly preferred.
• 15+ Years with proven track record in a senior IT leadership role (e.g., Deputy CIO, VP of Technology, Director of IT) within a complex, multi‑entity or portfolio organization.
• Demonstrable experience holding delegated financial and technical authority, including vendor and purchase approvals.
• Strong background in IT service delivery, shared services governance, and corporate technology strategy.
• Experience managing or overseeing Technical Account Management and/or Project Management functions.
• Hands‑on experience with SoW creation and management, KPI frameworks, and service governance.
• Proven capability leading through major incidents, outages, or security events at an executive level.
• Experience operating across multiple US office locations with willingness to travel frequently.
• Excellent leadership, communication, and stakeholder management skills.

Nice to Have

• Familiarity with portfolio or private equity‑backed company environments.
• Experience supporting significant staff onboarding or M&A technology integration programs.
• Knowledge of ITSM frameworks (e.g., ITIL), project methodologies (e.g., Agile, PRINCE2, PMI), and security standards (e.g., ISO 27001, SOC 2).
• Relevant professional certifications (CISM, CISSP, PMP, ITIL, etc.) are advantageous.

Benefits & Perks

• Company‑Paid Lunch Stipend: Lunch is provided via GrubHub.
• Employer‑Paid Health, Dental, and Vision benefits (High Deductible Health Plan) for employees and families.
• 16 weeks of Paid Parental Leave.
• Employee Assistance Program, Life insurance, Short‑Term Disability, and Long‑Term Disability.
• 401(k): Company matching 100% of contributions up to 6%.
• Optional Employee‑Paid Benefits: Medical insurance in our PPO plan and a variety of other benefits such as Health Savings Accounts, Flexible Spending Accounts, Supplemental Life Insurance, WellHub, and more.
• Time Off: 25 days of Paid Time Off plus 12 company holidays.

Equal Opportunity Employer

NorthMark Strategies LLC is an Equal Employment Opportunity Employer. The company’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. The firm also prohibits harassment of applicants or employees based on any of these protected categories.