Medical Records Specialist

Medical Records Specialist

Would you like to be part of a growing, locally owned company dedicated to providing compassionate patient care?

James River Home Health & Hospice is seeking a Full Time Medical Records Specialist to join our team!

The Medical Records Specialist is responsible for maintaining accurate patient medical records, tracking clinical documentation, processing physician orders, and ensuring compliance with company policies and regulatory requirements. This position works closely with clinical staff, physician offices, and internal departments to ensure timely documentation and efficient daily office operations.

Schedule: Monday - Friday, 8:00 am - 5:00 pm

Salary Range: $50,000 - $60,000 (Based on experience)

What's in it for you?

• Competitive Salary
• Generous time-off package! 21 Days Off (15 PTO Days and 6 Paid Holidays). PTO accrues on Day One! (PTO policy rewards longevity with increases each year)
• Competitively priced health plan, vision, and dental, partially employer paid!
• Company paid short and long-term disability and life insurance (up to $50,000 in coverage)
• 401K with employer match
• Career advancement opportunities
• Proactive Health Management Wellness Program (PHMP)

Essential Duties and Responsibilities

• Tracks Start of Care (SOC) documentation and follows up with clinical staff to ensure completion within 48 business hours.
• Processes and tracks physician orders, ensuring signatures are obtained within required deadlines for Medicare, Medicaid, and private insurance.
• Follows up with physician offices regarding outstanding orders and missing documentation.
• Maintains Face-to-Face encounter documentation and ensures compliance with regulatory requirements.
• Updates physician databases, including demographic information, licensure, and PECOS verification.
• Processes medical record requests within 72 hours while maintaining patient confidentiality and HIPAA compliance.
• Maintains accurate medical records, updates documentation, and prepares reports as requested.
• Communicates with clinical staff and other departments to resolve documentation issues.
• Provides backup receptionist coverage, including answering phones and distributing medical supplies.
• Performs other administrative duties as assigned by the CRMO.

Qualifications

• High school diploma or GED required.
• 1 to 2 years of experience with a Medicare-certified home health agency preferred.
• Previous medical records, healthcare administration, or medical office experience preferred.
• Proficient computer, data entry, and electronic medical records (EMR) skills.
• Strong organizational skills, attention to detail, and ability to meet deadlines.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to multitask, work independently, and collaborate with clinical staff and physician offices.
• Knowledge of HIPAA regulations and patient confidentiality requirements.

If you are interested in joining a dynamic team, then we would be interested in meeting you!

James River is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.