Application Support Analyst
Centraprise
Job Summary
We are seeking an experienced Application Support Analyst (L2) to provide production support for legacy applications built on VB6 and C#/.NET technologies. The role involves troubleshooting application issues, resolving production incidents, performing root cause analysis, and ensuring application stability in a customer-facing support environment.
Key Responsibilities
- Provide L2 support for VB6 and .NET-based business applications.
- Troubleshoot and resolve application, database, IIS, batch job, and deployment-related issues.
- Perform incident management, root cause analysis (RCA), and problem resolution within SLA timelines.
- Support weekend/on-call activities and handle critical production incidents.
- Coordinate with onsite, offshore, development, infrastructure, and business teams for issue resolution.
- Support releases, configuration changes, deployments, and production validations.
- Create and maintain support documentation, knowledge articles, and handover notes.
Required Skills
- Strong experience in VB6, C#, and .NET application support .
- Hands-on experience in production support/application maintenance projects .
- Good knowledge of SQL databases, IIS, batch processing, and legacy application architecture .
- Experience with incident, problem, and change management processes.
- Strong troubleshooting, communication, and stakeholder management skills.
- Experience working in an onsite–offshore support model.
Preferred Skills
- Exposure to ITIL processes and monitoring tools.
- Experience handling P1/P2 production incidents.
- Knowledge of deployment and release support in legacy environments.
Preferred Background: IT Services / AMS / Application Support Projects.
Vacancy posted 9 hours ago
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