Front of House Lead

We are looking for a talented, smiling, enthusiastic Front of House lead who cares deeply about culture and a positive work environment. We offer health, dental, and vision insurance after 60 days of working full time (minimum 30 hours). After a year of continuous full-time employment, we offer two weeks of paid vacation taken at employees' regular rate of pay.

About our Culture...

Here at Tiny Boxwoods, we are passionate about three things: food, service, and our employees. We are always looking for good people to come and join our family and make Tiny Boxwoods the best it can be!

Being part of the Tiny's team means more than just having a job. We believe in nurturing and teaching our employees, providing room to grow, and offering opportunities for leadership. The best part about Tiny's is who we get to surround ourselves with every day. We pride ourselves in our culture and the high standards we set for each other. We want people to come to work happy and feel taken care of, so they can provide the best service for our guests.

Job purpose

Tinys Milk and Cookies has an industry leading coffee program and prides itself on our assortment of pastries, ice creams and other goods. Our Team Leads care deeply about our culture and will provide a genuine sense of hospitality and exceed guests' expectations by providing friendly, authentic, and enthusiastic experience with perfect service.

Duties and responsibilities

The primary job duties and responsibilities of being a Front of House Lead include but are not limited to the following:
• Organize and supervise shifts
• Deliver superior service and maximize guest satisfaction
• Develop guest relations
• Respond efficiently and accurately to guest comments and complaints
• Train new and current staff
• Enforce handbook policies and company protocols
• Provide constructive feedback when necessary
• Control operations costs and identify measures to reduce waste
• Maintain health code standards, ensuring compliance with sanitation and safety regulations
• Maintain all checklists
• Overseeing inventory and ordering products
• Estimate future needs for goods, restaurant supplies and paper goods
• Clear communication skills
• Strong leadership, motivational and people skills
• Be able to maintain a fast-paced environment
• Close attention to detail
• Ability to competently use the restaurant POS system
• Promise to maintain the company's brand and image through hard work, service and a sincere love for hospitality
• Can perform barista position should the business needs dictate
• Works on special projects and other duties as assigned

Accommodation

Reasonable accommodation can be made for individuals with disabilities to perform the essential functions of this position.

Qualifications

Tiny Boxwoods Productions require the minimum qualifications required to successfully perform the position of Team Lead.

Qualifications include:
• Texas Food Handlers certificate
• Outstanding customer service skills
• Ability to memorize recipes and beverage lists.
• Flexible availability in scheduling
• Capacity to multitask.
• Ability to work as part of a team.
• Barista skills


Working conditions

The incumbent will be working in a restaurant setting behind a bar and may be working near co-workers. Hazards may include, but are not limited to, cuts, minor burns, slipping and tripping.

Physical requirements

The incumbent is required to walk and stand for the entirety of shift, minimal lifting is required. Continuously reach, bend, lift, carry, stoop, and wipe. Frequent hand washing. Must be able to hear and talk.