Logistics Planner

Job Summary Under general supervision, executes load assignments to meet customer requirements for on‑time, safe, damage‑free delivery of freight in a cost‑effective manner. Optimizes assets and drivers to meet customer requirements, service levels, revenue and profitability goals, and driver needs. Manages external carriers to minimize costs and maximize customer service levels. The incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success, including day, night, and weekend shifts. Key Responsibilities Assign and pre‑plan freight according to DOT guidelines for drivers and external carriers according to appointment times and driver availability to meet customer requirements and increase operational efficiency, reducing overall operating cost. Verify inbound capacity details such as driver hours, due homes and trailer assignments to effectively manage utilization and the safety of our driving teams. Monitor pick‑up and delivery times against driver performance to maintain optimum service levels and customer satisfaction. Cultivate relationships with external carriers regarding freight availability, service issues and increase market capacity while maintaining communication with internal teams to increase volume opportunities. Coordinate with Customer Experience Reps and/or appointment team on resetting freight based on rail updates, missed appointments, etc., to protect service. Match load assignment requirements to driver's available hours to maintain hours of service and company regulations. Meet and exceed productivity goals for operations to minimize empty miles and maximize stops to reduce costs. Resolve service issues promptly to meet and exceed customer requirements and maximize service levels for customer retention. Coordinate equipment pool availability at customer sites, market locations and/or rail ramps to balance available assets and meet operations and customer needs. Balance freight and equipment availability in assigned markets according to capacity, customer requirements and driver needs and manage internal capacity to match freight volume. Track and interpret important customer KPIs in order to improve service execution and/or customer relationship. Provide mentorship to Manager Trainee / Transportation Managers. Improve account/location results through understanding operational performance indicators that impact financials. Compensation ($73,500–$91,900) Actual compensation may vary due to factors such as experience and skill set. Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the company’s bonus and incentive plans, as applicable and in effect from time to time. Benefits The company offers the following benefits for full‑time positions, subject to applicable eligibility requirements: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually. Qualifications Minimum Qualifications High School/GED with 3–4 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience. Preferred Qualifications Bachelor’s Degree with 4–5 years of experience in the transportation/logistics industry. Experience in fostering strong customer relationships via delivery on commitments, open communication, and ongoing feedback/improvement. Knowledge of the J.B. Hunt vision, structure, culture, philosophy, operating principles, values, and code of ethics. Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1–2 years), and strategic (3–5 years) planning in support of the overall business plan. Ability to understand, monitor, update, or enhance existing business or work processes. Ability to promote effective analysis and determine the root cause of organizational problems, creating alternative solutions that resolve the problems in the best interest of the business. Accurately analyze situations and reach productive decisions based on informed judgment. Understand the importance of meeting or exceeding established targets and drive critical activities to completion. Consistently travel to account and customer locations. Proven experience in establishing and maintaining healthy working relationships with clients, vendors, and peers. Experience in Microsoft Programs (Excel, Word, Access, PowerPoint, Outlook). Employment Status This position is not eligible for employment‑based sponsorship. Location 50 Campanelli Drive, Westfield, MA 01085 Equal Opportunity Statement J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans, or other bases by applicable law. #J-18808-Ljbffr