Clinical Practice Supervisor Float Pool-Orlando Health Physician Associates

Clinical Supervisor

Orlando Health Physician Associates is one of the largest primary care provider (PCP) groups in Central Florida. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our PCPs provide care for every age, through every stage, from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns. As part of Orlando Health, our providers also can refer and coordinate care throughout the system's integrated network of healthcare services. With numerous convenient locations across Central Florida, Orlando Health Physician Associates offers patients easy access to quality primary care, including same-day, next-day and virtual appointments.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. The Clinical Supervisor has operational and clinical supervisory responsibility and is responsible for overseeing the daily operations of the clinical staff within the department. The position involves traveling to the Orlando Health Physician Associates locations. The hours are Monday - Friday, as early as 7am and as late as 5pm Candidates must have at least 3 years of CMA experience.

Responsibilities

Essential Functions:

• Participates in the hiring, supervision, work assignments, coaching plans, and disciplinary actions of assigned team members.
• Acts as a resource for the service line Assistant Vice President, Director of Operations, and/or Operations Manager.
• Collaborates with the service line Clinical Operations Manager or Director of Nursing to ensure clinical quality and standardization.
• Manages operations to provide physician clients with the most efficient and cost-effective clinical operation.
• Schedules staffing to meet changing workload needs.
• Identifies training needs for team members and facilitates development opportunities.
• Develops, implements, monitors, and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures.
• Able to analyze medical records and documentation and identify problem areas.
• Able to collaborate effectively with physicians and administrative staff.
• Assist physician(s) with creation of strategies for efficiency and growth of the practice.
• Provides management reports to physicians and administration for review, practice planning, practice marketing, and completes practice development.
• Proficient in word processing, spreadsheet development, and presentation skills required.
• Strong interpersonal, customer service, and supervisory skills required.
• Provides department level orientation to new team members to include system software, telephone processes and protocols, office equipment usage, departmental policies and procedures, customer service expectations, job competencies, and coaching plans.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Qualifications

Education/Training: High school graduate or equivalent. Successful completion of Medical Assistant training from an approved technical school required or above.

Licensure/Training: Maintains current BLS Healthcare Provider Certification and maintains current certification by one of the following agencies: Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) Registered Medical Assistant (RMA) by American Medical Technologists (AMT) Certified Clinical Medical Assistant (CCMA) by National Health Career Association (NHA) National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT)

Experience: Two (2) years of related experience required.