PATIENT ACCESS REP I

Job Title

JOB DESCRIPTION DETAILS

Job Summary: Protects patient and hospital interests through excellent customer service for each patient, family member, visitor and staff during admission, registration and discharge processes and other job duties as assigned.

Education: Position requires a high school diploma or GED.

Registration/Certification/Licensure: Not listed

Experience: 6 months of experience in a customer service position, preferably in healthcare.

Other Requirements: Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy and/or any other department requirements. Basic computer skills to include Windows, Microsoft Office, and internal computer systems. Basic knowledge of insurance plans, coverage types and medical terminology. Able to multi-task with numerous interruptions. Communicates effectively with all levels of staff and departments. Able to provide excellent customer service and communication skills that demonstrate the ability to adjust based on urgency of need.