Operations Associate, Texas

Job Description

Job Description

Joyride is a new marketplace in one of the few overlooked segments left in the automotive industry, unclaimed vehicle auctions. Started by a team of successful entrepreneurs, a few car aficionados, and a talented development team, they had the vision to create the industry-leading online auction platform to make it easy and safe to buy and sell unclaimed vehicles.

 

Joyride launched in April 2020 after a year of laser-focused brand creation and product development. We are now successfully executing regular online unclaimed vehicle auctions in major U.S. cities and expanding into new markets. We are a lean, impactful team composed of motivated, positive, and collaborative individuals dedicated to making Joyride the leading unclaimed vehicle auction platform.

About the Role:

We’re looking for an Operations Associate with meticulous attention to detail, ensuring daily auctions run smoothly. You will be responsible for many high-priority tasks like data transposing, asset processing, and website merchandising. The ideal candidate will have a combination of entrepreneurial tenacity, enthusiasm, and extreme attention to detail.

What you will do:

-Provide hands-on support to impound partners on the use of Joyride’s technology

-Field inbound customer support requests

-Assist with on-the-ground guerilla marketing campaigns

-Engage in outbound communications with our customers

Requirements:

-Bachelor’s degree or equivalent

-2+ years in operations based role

-Ability to work in a fast-paced, high-pressure environment

-Excellent organizational skills and an eye for detail

-Comfortable working autonomously

-Complete highly detailed tasks with tight deadlines

-Effectively manage multiple communication streams across many stakeholders

-Strong relationship-building skills both inside and outside of the organization

-Strong communicator. Experienced in managing multiple communication channels (chat, text, email, and phone)

-Well-versed with Excel and Google Suite

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.