Night Auditor

Night Auditor

The Night Auditor will audit, balance and report on various areas of the hotel to provide accurate, timely information and to ensure compliance with Company and hotel policies and procedures in order to prevent fraud/theft; provide check-in/check-out services to desk during night hours, as necessary. Essential functions include: accurately auditing, balancing and reporting on all cash and credit transactions including checks, deposits, counts, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures; resetting all registers to ensure accurate and timely information; balancing and closing all bank ticket codes, daily. Accurately auditing, balancing and preparing, verifying and reporting on room information to provide rooms management with overall performance information. Completing front desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accommodating guest requests when possible within policies/procedures; may assist guests with luggage as needed. Responding to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolving customer complaints regarding basic housekeeping and maintenance issues personally, escalating issues as necessary or reporting to other departments for resolution. Carrying guests luggage. Delivering express check-out documents. Maintaining complimentary food & beverage station. Assisting with breakfast set-up as needed. Accurately completing and entering reservation calls in the reservation system. Accurately completing any logs/reports as specified by management. Arranging for alternative lodging for guests (walking the guests) when necessary and in accordance with established procedures. Other duties as assigned by management.

Job specifications include solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel. Excellent interpersonal, written/verbal communication and telephone etiquette skills. Intermediate proficiency with front desk computer systems. Excellent command of the English language; second language proficiency desirable. Ability to compile mathematical facts and figures. Excellent time management skills and ability to multi-task and prioritize work. Excellent written and verbal communication skills. Exceptional problem solving skills. Ability to maintain customer focus. Excellent organizational and planning skills. Ability to work well in a team environment. Ability to follow corporate standards and procedures.

Experience and education requirements include high school education or equivalent work experience. One or more years of experience in a hotel environment. One or more years of experience in an accounting related position is highly desirable. Minimum training required per year as assigned by the company. Any additional training required by manager.

Physical demands include standing, bending, kneeling, walking and reaching with hands and arms. This position requires the ability to occasionally lift products and supplies, up to 50 pounds. Ability and willingness to wear uniforms and safety shoes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions at the company's discretion and on a case-by-case basis.

Work environment includes a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a full-time position. Overtime may be required occasionally. Work days and work hours may vary. This position works indoors.