Program Manager

About Cardea Health:Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations.Mission Statement:Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. Compassionate care for vulnerable populations.Workplace Culture:Cardea is dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We value unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together.Our Cardea CARE(S) Values include:CompassionBig heart, steady presenceAccountabilityWe own it: the work, the follow-through, the impact.RespectWe assume good intent and keep it realEngagementWe lean in and figure it out together.SupportWe’ve got each other across roles, teams, and sites.These values guide how we care for residents, collaborate with colleagues, and represent Cardea Health in the community.Schedule: The regular schedule will consist of five overnight shifts per week and may include weekend coverage based on business needs. Scheduled workdays may vary, and work schedules will generally be communicated in advance. Applicants must be available to work overnight shifts and have weekend availability.Primary Work Location: MultisiteMultisite staff work across several program locations throughout Alameda County, providing care and support wherever it is most needed. These sites offer a range of services, including post-hospitalization medically supported shelter, medical respite care, skilled nursing, and caregiving support.Job Summary:The Program Manager of Transitional Housing will supervise and direct personnel and program activities for Cardea Health Transitional Housing Programs, including Natalie’s Place, a recuperative care program serving people who have experienced homelessness. The Program Manager is accountable for assisting with managing facilities, clinical personnel, housekeeping and caregiving functions, food service, transportation, and housing navigation. In addition, the Program Manager will work with the nursing team to manage the flow of clients through the program, from admission to discharge.Job Duties:Assist the Program Director of Transitional Housing and Director of Nursing for Transitional Housing with leading a team of dedicated clinical and non-clinical professionalsUnder the direction of the Program Director, oversee facilities and operations at a site of unitsSupport the Program Director in manage personnel and operations related to:Clinical staffCase managementHousekeepingCaregivingFood serviceTransportationHousing navigationTroubleshoot issues as indicatedEscalate challenges when appropriateManage client experience in the program from referral to dischargeAssist with data reporting as required for assessment of program performanceMaximize program efficacy in securing service connections and permanent housing for clientsEnsure that clients move through program in accordance with program parametersFill all beds promptlyBasic Qualifications:Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse team members and clientsStrong leadership skills, including team buildingExcellent organizational skills and attention to detailExcellent critical thinking and creative problem-solving skillsExcellent time management skills with a proven ability to meet deadlinesAbility to function well in a high-paced and at times stressful environmentDisplay resilience and resourcefulness in tackling tasks and finding solutionsMust provide proof of COVID vaccination or willing to be vaccinatedHave a passion for serving marginalized populationsProficiency in Microsoft Office Suite is requiredDiscretion and confidentiality in handling sensitive informationProfessionalism, integrity, and a proactive approach to problem-solvingMinimum Required Skills & Qualifications:Bachelor’s degree or equivalent professional experienceAt least two years of related experience requiredProven experience as a team leader and operations professionalExperience working with people experiencing homelessness preferredExperience working in healthcare preferredPhysical Requirements:Occasional sitting or stationary workFrequent standing, walking, kneeling, stooping, and ascending stairsOccasional lifting and carrying up to 20 lbsFrequent pushing and pullingFrequent reaching high, low, and levelWork Environment:Cardea Health program locations operate within supportive housing, interim housing, medical respite, and community-based environments serving individuals experiencing homelessness and other vulnerable populations.Employees may interact with individuals experiencing:Cardea Health is committed to trauma-informed, person-centered, and harm-reduction-oriented service delivery. Employees are expected to interact with residents, visitors, community partners, and colleagues in a professional, respectful, and compassionate manner. Given the population we serve, employees may interact with or provide services to individuals who may have co-occurring medical, behavioral health or substance use conditions.Benefits:Employees in this role may be eligible for a range of benefits, including:Employer-supported medicalAccess to dental and vision insurancePaid vacation and sick timeRetirement plan (401k) participation with a company matchCommuter benefitsLong Term DisabilityLife InsuranceEligibility for certain benefits may vary based on hours worked per week and length of employmentSpecific details are provided in the benefits guide and are subject to changeCardea Health is an Equal Opportunity Employer:Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance.This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice. #J-18808-Ljbffr