Call Center Agent

Call Center Agent

Semper Solaris is the fastest growing leader in the Residential Solar Installation industry, and we are looking for a motivated Call Center Agent to join the team! Our commitment to excellence has earned us an industry-wide reputation for being one of the top Solar and Roofing companies in California.

Summary

Under the general direction of the Call Center Supervisor, the appointment coordinating team converts warm leads into appointments. Schedule consultation appointments from Solar, Roofing, HVAC or Battery inquiries and perform a variety of phone and administrative duties. The ideal candidate enjoys sales, motivated by hard work and high earning potential, dedicated and a team player.

Employee Benefits

• In-office work required for performance, team building and training.
• Competitive Hourly Rate + Commissions with Bonus potential and Cash Spiffs!
• Full benefits package includes Medical, Dental, Vision, 401k, Voluntary Life & AD&D
• Life insurance, HSA, and access to Semper's employee assistance program
• Paid sick and vacation time
• Career path opportunities for top performers

Responsibilities:

• Call prospects and start up conversations with decision makers
• Answer all incoming calls, return missed calls/voice mails, answer emails, chats and texts, and respond to inquiry emails promptly
• Schedule appointments via email/phone/text
• Accurately enter data into Excel and Salesforce
• Accurately ascertain and record all lead sources (web/radio/word of mouth, etc.)
• Must be a problem solver and solution finder
• Must have great enthusiasm with fast and efficient computer skills
• Other tasks as requested by management
• No cold calling!

Qualifications:

• High school diploma or GED required
• Microsoft Excel: Able to organize, format and calculate data with formulas
• Microsoft Outlook: Able to compose, send, and organize email
• Microsoft Word: Able to create, edit and design various type of documents using different styles, layouts and media
• Salesforce experience a plus
• Ability to schedule meetings, manage incoming and outgoing phone calls
• Ability to learn and apply new software & programs
• High accuracy rate and speed in Data Entry
• Proficient in English, bilingual in Spanish a plus

Work schedule: Monday Saturday 8am-4:30pm (PST), Sundays 9am-6pm (PST) weekends are required

Job type: Full time position

Pay: $25-$30 per hour - with $1,000 Sign-on-Bonus to be paid in $500 after completing 8 weeks training $500 after 6 months of employment. PLUS uncapped commission additional bonus potential

Semper Solaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.