Service Writer II (Manheim Atlanta)

Estimator/Auditor II

This service writer supports daily operations of a high-volume reconditioning or mechanical shop by coordinating workflow, maintaining accurate records, managing repair orders, and ensuring vehicles move efficiently through the repair process. This role serves as a central point of communication between technicians, coordinators, vendors, and internal departments to ensure timely, accurate, and compliant completion of all work.

Key Responsibilities

Work Coordination & Shop Flow

• Assign repair work to technicians and monitor progress to ensure efficiency and productivity
• Track vehicle movement through the shop and confirm timely progression between stages
• Coordinate with internal teams and external partners to maintain workflow continuity
• Verify completion of all required work and confirm units are ready for next steps or delivery

Repair Order (RO) & Inventory Management

• Create, update, and close repair orders in shop management systems
• Ensure all work performed is properly documented and aligned with repair authorizations
• Maintain accurate vehicle records including condition reports, disclosures, and repair details
• Track parts orders, verify receipt of parts, and reconcile parts usage with repair orders
• Manage parts returns, obsolete inventory, and assist with inventory auditing processes

Parts & Vendor Coordination

• Order parts through approved systems and vendors
• Follow up on outstanding parts orders to avoid delays
• Coordinate with vendors for services, repairs, and rework when needed
• Review invoices and ensure accurate processing and documentation

Compliance & Quality Control

• Monitor recall status and ensure all required actions are completed and documented
• Maintain accurate maintenance and repair notes in internal systems
• Assist in warranty claim submissions and ensure compliance with guidelines
• Support audits and ensure data accuracy across systems

Reporting & Administrative Support

• Generate and maintain reports related to inventory, repair status, and shop productivity
• Support month-end processes, including inventory reviews and reconciliation
• Maintain organized documentation for all vehicles, repairs, and transactions
• Assist with tracking key performance metrics and operational KPIs

Communication & Coordination

• Act as liaison between technicians, coordinators, leadership, and administrative teams
• Provide status updates on vehicles, repairs, and parts availability
• Ensure clear and timely communication regarding delays, issues, or escalations
• Support customer or client requirements related to approvals, pricing, and documentation

Qualifications

Required

• High school diploma or equivalent
• 1–3 years of administrative or operations experience in an automotive, mechanical, or service environment
• Experience with shop management or inventory tracking systems
• Strong organizational and multitasking skills
• Attention to detail and accuracy in data entry and documentation

Preferred

• Experience in reconditioning, fleet operations, or high-volume service environments
• Familiarity with repair order processing and parts management
• Knowledge of basic vehicle maintenance and repair terminology

Key Competencies

• Strong time management and ability to prioritize tasks
• Effective communication and coordination skills
• Problem-solving and process improvement mindset
• Ability to work in a fast-paced, deadline-driven environment
• High level of accountability and attention to detail