Spa Receptionist - Twin Farms

Located in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive luxury resort exclusively for adults. Set on 300 acres of pristine countryside, the resort is renowned for its Forbes Five-Star hospitality, exceptional farm-to-table dining, and deeply personalized service. Twin Farms is not open to the public and offers an intimate, all-inclusive guest experience.

Since opening in 1993, Twin Farms has been defined by timeless standards of excellence and a genuine commitment to thoughtful, detail-driven hospitality. Our team members are at the heart of the guest experience, bringing integrity, care, and pride to everything they do.

Twin Farms is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment in accordance with all applicable laws

Job Description

Twin Farms is seeking a warm, polished, and highly organized Spa Receptionist to support our Forbes Five-Star spa experience.

The Spa Receptionist serves as the first point of contact for spa guests, coordinating appointments and ensuring each visit feels seamless, personal, and thoughtfully prepared.

Responsibilities

• Welcome guests with warmth, discretion, and professionalism.
• Schedule and confirm spa treatments and wellness experiences.
• Coordinate appointments with therapists, estheticians, and other departments.
• Respond to guest questions and communicate treatment information clearly.
• Maintain accurate guest profiles, schedules, and service notes.
• Process charges and assist with spa retail purchases.
• Anticipate guest preferences and communicate special requests to the appropriate team members.
• Support the presentation and organization of the reception and retail areas.
• Assist with opening, closing, inventory, and other daily spa operations.
• Follow Forbes Five-Star service standards and protect guest confidentiality.

Qualifications

• Previous luxury hospitality, spa reception, reservations, or guest-service experience preferred.
• Warm, polished, and confident communication skills.
• Strong organization and attention to detail.
• Comfortable managing multiple appointments and changing priorities.
• Professional, discreet, dependable, and calm under pressure.
• Flexible availability, including weekends and holidays.

Additional Information

At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth.

Our benefits include:

• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid holidays and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Daily staff meal
• Training, professional development, and tuition assistance
• Employee referral bonuses
• Exclusive dining and lodging privileges

Because taking care of our people isn’t a perk, it’s a tradition.