Field Service Engineer

Field Service Engineer IICrane Aerospace and Electronics has an exciting opportunity for a Field Service Engineer II at our Burbank, CA location.Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E's brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. Start the next chapter of your career with Crane Aerospace & Electronics!Job Summary:The Field Service Engineer II works under limited supervision and applies established procedures to maximize product performance by addressing and resolving product issues efficiently, ensuring customer satisfaction. This role involves participating in engineering design reviews, testing of products, supporting accident investigations, providing technical support and training for end users, and mentoring internal resources. The Field Service Engineer II also plays a key role in new product integration, certification efforts, and continuous improvement initiatives.Essential Functions:Respond to and troubleshoot technical inquiries from Airline and Original Equipment Manufacturer (OEM) customers, ensuring timely and effective resolutionDevelop and deliver training materials for end users, providing both onsite and offsite training to customersConduct detailed failure analyses, prepare comprehensive reports, and communicate findings to relevant stakeholdersConduct new product Entry into Service (EIS) programsConduct in-service evaluations, aircraft certification, and integration testing, including directing on-wing tests, monitoring and resolving complex technical issues, and providing feedback to design engineersSupport flight safety investigations, including accident investigations, preparing detailed reports, and managing inter-company communicationsDevelop, mentor and coach internal resourcesMaintain general knowledge of CFR, FAR, SFAR's (Federal Aviation Regulations)Maintain general knowledge of outside agencies such as FAA, NTSB, ICAO, JAA, EASA, and their servicesSupport Product Development Phase (PDP) ProcessParticipate Critical Design Review (CDRs), and Program Design Review (PDRs)Any other task assigned by supervisor or managementEligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).Minimum Qualifications:Experience: 2+ years relevant work experienceKnowledge: Working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements; Working knowledge of aircraft and shop level maintenance; Working knowledge of MS Projects; Working knowledge of Failure Reporting, Analysis and Corrective Action System (FRACAS); Knows and applies advanced concepts, practices and procedures of assigned product or program; Familiar with a variety of the field's concepts, practices, and proceduresSkills/Abilities: Proficient with MS Office including Word, Excel, PowerPoint and Outlook; Demonstrated ability to plan and accomplish goals based on experience and judgment; Excellent written and verbal communication skills; Ability to establish and maintain effective working relationships with internal staff and outside professionalsEducation/Certification: BA or BS Degree in Electrical Engineering, Electronics, or related technical discipline; OR Associate's Degree from a two-year college & 10+ years of relevant work experienceEligibility Requirement: Driver's License required; FAA sensitive position – may be subject to a government security investigation to verify eligibility for access to classified information; May be subject to random drug screensPreferred Qualifications:FAA Certified Repairman (Airframe & Powerplant license)Foreign language knowledgeExperience working in other cultures and customsKnowledge of Microsoft Access and Visio; Experience with MinitabWorking Conditions:Travel may be required up to 45% - must have no travel restrictionStandard office environment: Work requires substantial visual concentration on detailMay be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumesMay have special circumstances that require work at night on weekends, or on holidays; May need to be available by phone after work hoursWorking conditions are normal for a manufacturing and aircraft maintenance environmentManufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPEStanding: 30%Sitting: 70%Lifting (in pounds): up to 50 poundsPushing (in pounds): up to 40 poundsMental/Visual: use of computer, calculator, filing cabinetsTop Benefits:Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month following your start date.Time Off: 15 days of paid time off that start accruing your first day at Crane plus 12 paid holidays per year.401k Retirement Plan: 401k plan with company match.Education Reimbursement: eligible after 6 months of employment.Salary range: $104,600.00 - 125,500.00. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.