DESKTOP TECHNICIAN II

Desktop Technician II

The Marvin Group is a Strategic Partner for Global Alternate Mission Equipment and Sustainment. The Marvin Group, a leading defense contractor, plays a crucial role in the development and manufacturing of various systems for military aerospace and vehicles. Based in Southern California near the Los Angeles International Airport, The Marvin Group consists of Marvin Engineering (MEC), Marvin Test Solutions (MTS) and Marvin Land Systems (MLS). Marvin Engineering designs and produces military Alternate Mission Equipment. Marvin Test Solutions designs and manufactures armament Test Equipment. Marvin Land Systems specializes in the design and build of power and thermal management systems. For over 60 years we have maintained "A Tradition of Excellence", serving as a trusted source for our unwavering commitment to supporting all branches of the Department of Defense and our global allies. Our collaboration extends across a diverse array of programs and platforms, including major military prime contractors such as Lockheed Martin, Northrop Grumman, and Raytheon.

POSITION SUMMARY: The Desktop Technician handles moves, migrations, and day to day issues in the infrastructure environment for the Marvin Group.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists end users in resolving hardware and software issues by fielding telephone calls, email, HelpDesk tickets, and visits to user community to diagnose issues, perform troubleshooting activities and facilitate resolution
• Performs moves/adds and changes to PC Physical moves Software installs Hardware Installs Reimaging
• Documents, tracks and monitors the issues in ticketing system to facilitate a timely resolution
• Maintains and operates computer systems and/or network connectivity
• Provide technical support and guidance to users
• Light network Administration duties

SKILLS AND REQUIREMENTS:

• 2-5 years of relevant experience
• PC hardware knowledge
• Basic working/configuration knowledge of Windows 7 Pro
• Basic working/configuration knowledge of Microsoft applications (Office, Outlook, Visio, Project, etc…)
• Basic knowledge of Microsoft Active Directory (as pertains to computer connectivity, printing, Domain additions, etc..)
• Knowledge of Anti-Virus software (install/config)
• Basic knowledge of network topology concepts
• Ingenuity and flexibility are required
• Relies on established guidelines and instructions to perform daily job functions
• Relies on knowledge and professional discretion to achieve goals
• Works under supervision and reports to a supervisor. Can also work independently as needed
• A+ certification a bonus
• Microsoft certifications a bonus
• Must be able to speak/read/write English
• Must be able to lift up to 35 lbs

WORK ENVIRONMENT: Medium-to-large office environment Fast paced office environment The noise level in the work environment is usually moderate Exposed to a combination of normal office type environments

SALARY RANGE: Base Salary Range (Inglewood only): $71,000 - $73,700 TRAVEL REQUIREMENTS: There are typically no travel requirements for this position (0%)

NOTES: This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to accommodate individuals with disabilities reasonably. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. This position must meet export control compliance requirements. All applicants must be "U.S. persons" within the meaning of ITAR, as defined: a U.S. Citizen, a lawful permanent resident, political asylee, or refugee.