Bilingual Medical Receptionist

Bilingual Medical ReceptionistQuantum Pain and Orthopedics is looking for a Bilingual Medical Receptionist to join our team! The Medical Receptionist is responsible for many tasks such as greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing and providing medical procedural support. Always exhibits professionalism while answering inquiries and providing information to the public, visitors, patients, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.Essential Functions:Greets patients as they arrive at the facility and provide them with appropriate informationAssists patients to complete all necessary forms and documentationEnsures completeness and accuracy of patients' forms and logs all demographics in EMR systemUpdates patients' information into databaseMoves patients through appointments as scheduled and keeps patient appointments on schedule by notifying provider of patient's arrivalResponds and comply to requests for information including sending faxes and e-mailsAnswers telephone, deals with inquiries, directs calls and messages to appropriate medical office staff and transfers calls as required.Maintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinicalObtains revenue by recording and updating financial information, recording and collecting patient chargesKeeps patients' family's informed of patient statusCalls patients and remind them of their appointments, schedule and reschedule patients' appointments, and updates appointment calendarsCreates and labels appropriate charts for patient's, manage filing and record keeping activities, and reports statistics as requiredCoordinates mail flow in and out of office, maintains stock of forms and office suppliesEnsures reception area is well maintained, neat and clean, including the magazinesFollows all safety rules on the job, reports all accidents promptly and corrects minor safety hazards.Communicates with peers and management regarding any hazards identified in the workplaceProtects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirementsAdheres to the company standards of business conductSupports medical staff by completing administrative requirements as assigned.Performs other duties as assignedKnowledge, Skills, and Abilities:Exceptional customer service and phone etiquette, and demonstrates customer service standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminologyKnowledge of computer and relevant software applicationsStrong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and WordStrong attention to detail: being careful about detail and thorough in completing work tasksHas self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situationsHigh stress tolerance: accepting criticism and dealing calmly and effectively with high stress situationsAbility to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplaceAbility to work independently by guiding oneself with little or no supervision and depending one oneself to get things doneAbility to maintain effective and organized systems to ensure timely patient flowMust be able to multi-task while on the jobMust be task-oriented and have organizational skillsExcellent, polished patient interaction skills. Ability to communicate professionally with patientsEnergetic with a desire to learn and develop new skillsAbility to travel between facilities if necessaryUses downtime efficiently, aware of team members workload and constantly helps and responds positively to requests for assistance from other team membersEducation and Experience:High School diploma or GEDOne (1) year of experience with customer serviceValid Texas Driver's LicenseBenefits Offered:3 Medical Plans2 Dental Plans1 Vision PlanEmployee Assistance ProgramShort and Long-Term Disability InsuranceBasic and Voluntary Life with AD&D Plan401(k) with a 2-year vestingPTO + HolidaysQuantum Pain and Orthopedics is a premier outpatient clinical network serving the San Antonio and Austin, TX areas. Our specialty is combining high quality healthcare with compassion and excellence. QPO strives to create a team that highlights our culture of diversity, ethics, and collaboration. Come join our team at Quantum Pain and Orthopedics and uncover the excellence in YOU!Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.Employment for this position is contingent upon the successful completion of a background check and drug screening.