Operations Manager

Overview Framebridge has reimagined the custom framing experience to deliver beautiful, convenient custom framing for a modern lifestyle. We’ve eliminated the hassle and expense of traditional framing with our digitally-native online experience, convenient retail locations, and centralized manufacturing studios. We make it easy and fun to custom frame the things you love, and we’ve proudly framed over 2.5 million pieces and counting. To fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design and manufacturing. We are a consumer business operating online and in our over 40 retail stores – and growing. We operate multiple manufacturing facilities in Richmond, KY; Stanton, KY; Winchester, VA; and our newest location in Henderson, NV, that allow us to deliver a high‑quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. What We Do At our manufacturing studio, our team is responsible for creating and assembling customer orders from our retail stores and online business. These may include beautiful pieces of timeless art, mounting a piece of clothing or a tapestry, or framing an unforgettable photo. Our team processes the orders from custom technology, measures all the inputs to the highest quality, and mounts and frames the art with pristine perfection. They then work with our manufacturing and warehouse teams to cut the molds, wood, and glass (using saws and CNC machinery), and package and ship it back to our customers. We are a detail‑oriented team that works with our hands all day to ensure our customers’ prized possessions are taken care of and that the end product surpasses expectations. Your Role The Operations Manager plans, develops, and leads a manufacturing team within the Framebridge ecosystem to excel in safety, quality, and customer deliveries. The Manager is accountable for developing and installing consistent assembly and material flow processes within their areas of responsibility to drive exceptionally high levels of safety, quality yields, and SLA‑based deliveries. By communicating cooperatively across the organization and developing their team to meet goals consistently, this manager will foster an environment of continuous improvement. The ideal candidate maintains aspirations, based upon stellar performance, to grow into a Plant Manager or another senior leadership role within Framebridge. Position Details Location: Holyoke, MA Shift/Schedule: Monday‑Friday (Day Shift) Primary Responsibilities Attain strategic facility and departmental goals for safety, quality, delivery, and cost. Drive process improvements through Lean Kaizen events that lead to measurable gains in overall operations. Provide actionable performance feedback, clear coaching, and progressive development plans for members of your management and associate teams. Lead and champion an environment driven to achieve aggressive business results through a foundational respect for people. Establish, monitor, and maintain rigid training and certification processes for every job role on your team. Encourage systemic teamwork, clear cooperation, and individual ownership of the manufacturing process. Possess a winning attitude focused on attaining results through hands‑on people and process development. Accept continuous improvement as a core organizational value and remain personally accountable for identifying performance gaps. Qualifications Bachelor’s degree in Business, Engineering, Operations, or a highly related discipline. 5+ years of proven experience within a manufacturing environment. Demonstrated expertise in leading and scaling a fast‑paced manufacturing operation. Proven track record of delivering performance management feedback and mentoring teams to success. Demonstrated ability to design and implement continuous improvement or lean manufacturing activities. Physical Qualifications Frequent standing and walking throughout a high‑volume manufacturing floor during an 8+ hour shift. Ability to lift, move, or position production materials or framing components up to 50 lbs as required. Personal Protective Equipment (PPE): Safety glasses and facility‑compliant protective footwear required. Preferred Skills Lean or Six Sigma certification, or similar hands‑on experience (Toyota Production System, Shingo, etc.). Prior leadership experience within a high‑volume, fast‑paced consumer goods or customized e‑commerce fulfillment business. Benefits Health benefits: Three medical plan options to keep you and yours healthy. 401(k) and Pension: Savings opportunities to help you dream big and prepare for the future. Vacation policy: Paid time off so you can rest, recharge, and reframe. Discounts & Perks: Generous employee framing discounts and store perks. Equal Opportunity Employer Statement Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Time Type Full time #J-18808-Ljbffr Framebridge