Reasonable Accommodation Program Manager (Hybrid Option)

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

The role of the Supervisor I is to manage the Department's Reasonable Accommodation (RA) Unit and oversee a group of professional staff. The incumbent also assists with program planning, design, implementation, evaluation, and enforcement of complex department-wide activities as mandated by federal and state laws, implementing regulations, executive orders, rules, policies, and procedures. The incumbent personally handles the most complex and sensitive assignments. The incumbent will oversee OCR staff acting as liaisons for the Disability Advisory Committee, Harassment Prevention Training, and OCR contract management. Additional duties include monitoring the RA procurement process and completing the annual Workforce Analysis.

Have questions and/or need assistance? Contact View email address on us.fitly.work, we are here to help walk you through the state hiring process!

This position is subject to the Department's Conflict of Interest Code and filing a Statement of Economic Interests (Form 700) when assuming office, annually while in office, and upon leaving office.

This classification was previously known as the Staff Services Manager I classification and is now referred to as the Supervisor I classification, effective January 1, 2026. *See the impacted classifications here .

You will find additional information about the job in the .

Working Conditions

Please see the Telework Information section below for telework details.

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following simple steps:

1. Review the education and experience minimum qualifications (MQ) of the Supervisor and Manager Series . See the Minimum Requirements section above.
2. Complete the state application by clicking “Apply?Now” above. See below for detailed application instructions.
3. Submit your application package with all required documents - see the "Required Application Package Documents" section below.
4. Once you have applied, take the Supervisor I Examination.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Extensive Civil Rights/EEO and RA experience
• Experience with data analysis
• Experience with mandated reporting and timelines
• Ability to reason logically and analyze situations to decide appropriate responses
• Follow oral and written instructions and established procedures; prioritize multiple tasks with impending deadlines; prepare written documents and reports accurately, clearly, and concisely
• Demonstration of excellent customer service skills
• Ability to establish and maintain effective working relationships
• Demonstrated ability to lead and motivate staff to produce high quality deliverables and provide high-quality customer service in a positive work environment
• Strong organizational and interpersonal skills
• Strong communication skills, both verbal and written
• Ability to work independently
• Demonstrated ability to take initiative in promoting and advancing continuous improvement and to maintain flexibility with changing priorities and direction
• Ability to multitask and manage multiple projects with various deadlines

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary .

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link . This survey is not required to be considered for this position.

Telework Information & Salary Information

Telework: This position is currently eligible for telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required. 

Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1501 Capitol Ave, Sacramento, CA 95814.

Personal Leave Program (PLP) 2025 agreement

Salary: Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.