Patient Intake & Scheduling Coordinator

Job Description

Job Description

PATIENT INTAKE & SCHEDULING COORDINATOR

Carolina Prime Physical Therapy | North Wilkesboro, NC

Carolina Prime Physical Therapy is seeking a friendly, organized, and high-energy Intake Coordinator to be a welcoming first point of contact for our patients. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and can keep many moving parts organized while maintaining a positive, professional attitude.

At Carolina Prime PT, we combine exceptional clinical care with a fun, team-oriented workplace. We are growing and looking for someone who wants to be an important part of a practice that helps patients get back to what they love.

What You’ll Do

You will work as part of a collaborative front-office and clinical support team. Responsibilities are shared among team members, and you will have support in managing the day-to-day workflow.

· Welcome patients in person and by phone with a warm, professional experience

· Assist with new-patient intake, scheduling, registration, and paperwork

· Help verify insurance benefits, obtain referrals/authorizations when needed, and communicate coverage information clearly

· Coordinate appointments across multiple therapists and specialty services

· Answer incoming calls, respond to patient questions, and route requests appropriately

· Maintain accurate patient records in the electronic medical record system

· Collect co-pays, balances, and assist with basic billing-related questions

· Help keep the front office organized, efficient, and patient-focused

· Communicate closely with therapists, clinical staff, and the administrative team

· Identify scheduling opportunities and help keep provider schedules full and efficient

What We’re Looking For

· Strong customer-service and communication skills

· Friendly, confident phone presence and ability to make patients feel comfortable

· Excellent organization, attention to detail, and follow-through

· Ability to multitask and stay calm during busy periods

· Comfortable learning software, scheduling systems, and insurance processes

· Prior medical office, physical therapy, dental, insurance, hospitality, or customer-service experience is preferred—but not required for the right person

· Dependable, professional, positive, and team-oriented attitude

Why Carolina Prime PT?

· Fast-paced, energetic, and fun work environment

· Supportive team that values communication, teamwork, and accountability

· Opportunity to work alongside highly trained physical therapists, occupational therapists, and specialty providers

· Meaningful work helping patients recover, move better, and return to the activities they enjoy

· Growth opportunities as our practice continues to expand

Benefits

· Paid time off

· Paid holidays

· Health insurance options

· Retirement plan opportunities

· Professional development and training opportunities

· Positive, team-centered workplace culture

Schedule: Full-time, Monday–Friday

To apply, please submit your resume and a brief note explaining why you would be a great fit for the Intake Coordinator role at Carolina Prime Physical Therapy. 

We are a privately owned outpatient clinic known for delivering advanced, evidence-based treatment with collaborative team approach. We strive to offer the best therapy services and experiences to each patient and quality of care and outcomes are paramount. The ideal candidate is a compassionate individual who is passionate about their patients and committed to helping them achieve their goals.

Company Description

We are a privately owned outpatient clinic known for delivering advanced, evidence-based treatment with collaborative team approach. We strive to offer the best therapy services and experiences to each patient and quality of care and outcomes are paramount. The ideal candidate is a compassionate individual who is passionate about their patients and committed to helping them achieve their goals.