Administrative Officer

Job Description

Administrative Officer

Wage: $31.00/ hour


2-3 years of data center center security experience

3-4 years in security operations supervision

SUMMARY:

The Administrative Officer (AO) serves as the principal assistant to the Security Team Manager (STM) in providing security services and related operations to the data center. Job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, scheduling, system monitoring, log maintenance, access rights maintenance and training support.


ESSENTIAL FUNCTIONS:


1. Serves as the primary point of contact to data center Management and security personnel with the STM is unavailable.


2. Assists with training and certification for all new security personnel at the request of the Field Training Officer (FTO) and maintains required training documentation at the data center. Coordinates with the Training and Development Specialist (TDS) and with the local supporting Securitas branches as needed. 3. Ensures all security personnel adhere to policies and Standard Operations Procedures.


4. Acts as Screener, Screening Supervisor, Responder or Control Room Supervisor in periods of increased activity or in the case of absent staff.


5. Maintains and troubleshoots on-site security technology.


6. May support other critical infrastructure sites.


7. Recommends corrective actions for security staff to the STM.


8. Assists with the delivery of counseling and corrective action as directed by the STM.


9. Assists with scheduling, site equipment inspections, and audit compliance at the datacenter and potentially sister sites as needed.


10. Conducts recurring audits and prepares and submits critical and confidential information directly to client management team.


11. Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures.


12. Conducts routine rhythm of business tasks.


13. Performs additional tasks assigned by management.


14. Identifies security shortfalls and offers suggestions from improving the security program.


15. Evaluates and escalates potential safety issues within the facility.


16. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.


17. Identifies security shortfalls and offers suggestions from improving the security program.


• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.


• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.


• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.


• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM HIRING STANDARDS

Additional qualifications may be specified and receive preference, depending upon the nature of the position.


• Must be at least 18 years of age.


• Must have a reliable means of communication, such as cell phone.


• Must have a reliable means of transportation (public or private).


• Must have the legal right to work in the United States.


• Must have the ability to speak, read, and write English proficiently.


• Must have a high school diploma, secondary education equivalent, or GED.


• Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

EDUCATION/EXPERIENCE


Associate degree and 4 or more years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Experience in staff supervision desired.

SPECIAL REQUIREMENTS

Able to work a flexible schedule, including evening, weekend and holiday hours.

COMPETENCIES

• Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county and state laws and regulations.


• Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts.


• Knowledge of 24/7 security operations and procedures.


• Knowledge of supervisory practices and procedures.


• Skill in staff supervision, including assigning work and providing training and performance management.


• Ability to determine courses of action based on detail written instruction.


• Ability to provide positive direction and motivate performance.

• Ability to track and maintain schedule assignments.


• Ability to maintain professional composure when dealing with unusual circumstances.


• Advanced computer skills are required.


• Strong oral and written communication skills.


• Strong customer service and service delivery orientation.


• Ability to interact effectively at all levels and across diverse cultures.


• Ability to take initiative and achieve results.


• Ability to carry out multiple assignments concurrently.


• Ability to adapt to changes in the external environment and organization.


• Ability to exercise independent judgment and decision-making skills.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS


With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:


• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.


• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.


• May be required to work overtime without advance notice.


• Keyboard, basic computer usage and operating controls, which may include long periods of data entry. • Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain.


• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.


• Ability to carry up to 2.5-pound device during the entire shift.


• Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.


• Required ability to manage multiple tasks concurrently.


• Handling and being exposed to sensitive and confidential information.


• Regular talking and hearing.


• May be required to use vehicle in the performance of duties.


• On occasion may be required to perform stressful and physical activity.


• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.


• Close vision, distance vision, and ability to adjust focus

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.


Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.


Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About the Team

Our Company Mission:


Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.


Our Values:


Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.


Integrity:


Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.


Vigilance:


Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.


Helpfulness:


As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.