Business Analyst (CRM)
3B Staffing LLC
Essential Job Functions
- Analyze broadly defined concepts from the Product Owner and decompose them into epics, features, and user stories
- Champion product enhancements from concept through implementation and into ongoing support
- Elicit, document, and refine clear, concise user stories that articulate user value
- Support and facilitate backlog refinement activities in partnership with the Product Owner
- Identify, document, and help rationalize integration needs across related applications
- Actively participate in Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives
- Collaborate with business stakeholders to gather feedback and validate requirements
- Assist with the creation and review of training materials and release notes
- Provide input into test planning and assist with pre- and post-release defect triage
- Demonstrate willingness to support other business applications and initiatives , including non-Salesforce-related projects , as needed
- Mandatory CRM experience
- Candidates without direct CRM experience may be considered if they have eCommerce platform experience integrated with Salesforce
- Bachelor's degree in Information Technology, Business Administration, or a related field - or equivalent professional experience
- 5+ years of experience in a Business Analyst or similar role
- 5+ years of Experience with Salesforce CRM
- 3+ years of experience eliciting and writing Agile user stories
- Strong working knowledge of the Scrum framework , with experience on high-performing Agile teams
- Proven ability to create and interpret process flows, wireframes, and other visual artifacts
- Experience using ALM and collaboration tools such as Azure DevOps, Jira, Confluence, Rally , or similar
- Proficiency with Microsoft Windows, Office, Project, and Visio (or equivalent diagramming tools)
- Excellent verbal, written, and interpersonal communication skills
Vacancy posted 2 days ago
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