Dispatch & Fleet Coordination Specialist

Job Description

Job Description

Dispatch & Fleet Coordination Specialist

zTrip — North America’s Largest Taxi Transportation Provider

zTrip is seeking a dependable and detail-oriented Dispatch & Fleet Coordination Specialist to support nightly fleet operations. In this role, you will oversee real-time dispatch activity, coordinate driver assignments, and provide ongoing support to both drivers and customers to ensure smooth and efficient service during evening hours.

This fast-paced position requires strong communication skills, quick decision-making, and the ability to manage multiple priorities throughout your shift.

• Assign drivers based on trip demand, availability, and scheduling needs
• Monitor active trips and quickly resolve routing, service, or operational issues
• Communicate route updates, trip changes, and instructions clearly to drivers
• Maintain accurate dispatch logs, trip records, and operational documentation
• Provide administrative support during evening hours, including customer and billing assistance
• Collaborate with operations and customer service teams to ensure seamless service delivery

• Experience in dispatching, logistics, transportation, fleet coordination, or a related field preferred
• Strong communication, organizational, and multitasking skills
• Ability to stay calm, focused, and solution-oriented in a fast-paced environment
• Effective decision-making and prioritization abilities
• Professional communication with drivers, customers, and internal teams
• Familiarity with dispatch or fleet management systems is a plus
• Valid driver’s license required

• Competitive compensation
• Medical, dental, vision, and life insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) with company match
• Career growth and advancement opportunities

Join zTrip and play a key role in keeping our evening transportation services operating efficiently. If you enjoy real-time problem-solving and thrive in a coordination-focused role, we’d love to hear from you.

Apply today and help keep our cities moving with zTrip.