Account Liaison

Integrated DNA Technologies seeks an Account Liaison to manage customer accounts, process orders, and support order fulfillment in a collaborative environment. The role involves maintaining customer relationships, verifying requirements, creating quotations, and facilitating continuous improvement within the Customer Care Department.

Responsibilities

• Build and maintain customer relationships through timely order management and accurate support
• Gather and verify customer requirements to determine appropriate product offerings for quotes and orders
• Generate quotations and sales order records using IDT systems; provide order status updates from multiple applications
• Ensure order fulfillment adheres to commercial agreements and monitor customer obligations for minimum commitments
• Plan and facilitate conference calls for assigned accounts to support recurring business needs

Requirements

• Bachelor's degree with 2+ years customer relationship management experience, or Associate's degree with 3+ years Danaher experience and CRM background
• Experience identifying optimization opportunities and recommending process improvements
• Critical thinking skills with ability to manage multiple priorities across internal and external stakeholders
• Strong oral and written communication abilities
• Salesforce or similar CRM platform experience preferred
• Scientific background preferred

Compensation: $66,000-$68,000 base, eligible for bonus/incentive pay