Production Operations Supervisor

Production Operations Supervisor

Radwell International is seeking a Production Operations Supervisor to lead a team responsible for supporting production workflow, job coordination, and operational efficiency throughout the repair and production process. This position serves as a critical link between Sales, Production, Inventory, Purchasing, and Operations to ensure customer requirements are met while maintaining productivity, quality, and service expectations.

The ideal candidate is a strong communicator, organized leader, and problem-solver who thrives in a fast-paced environment. This role offers the opportunity to lead a high-impact team, drive process improvements, and contribute directly to customer satisfaction and operational success.

Key Responsibilities

• Supervise, mentor, and develop a team responsible for supporting pre-sales and production operations activities
• Coordinate daily workflow to ensure customer requirements, production priorities, and operational deadlines are achieved
• Partner with Sales, Production, Purchasing, Inventory, Logistics, and Technical teams to ensure seamless execution of customer requests
• Monitor production workflows and proactively identify bottlenecks or process inefficiencies
• Implement corrective actions to improve throughput, accuracy, and operational performance
• Oversee product evaluations, testing coordination, documentation, and production support activities
• Develop, maintain, and enhance standard operating procedures and work instructions
• Serve as the primary escalation point for complex operational and production-related issues
• Track department performance metrics and prepare operational reports for leadership review
• Ensure activities comply with company quality standards, policies, and procedures
• Support continuous improvement initiatives focused on quality, productivity, and customer experience
• Allocate resources and prioritize workloads to meet business objectives and service commitments
• Perform additional duties and projects as assigned

What We Are Looking For

• Previous experience leading or supervising employees in a production, operations, manufacturing, warehouse, logistics, or technical environment
• Strong leadership and coaching abilities with a focus on employee development
• Ability to work effectively in a fast-paced, deadline-driven environment
• Strong decision-making and problem-solving skills
• Customer-focused mindset with a commitment to quality and service excellence
• Ability to collaborate effectively across multiple departments
• Strong organizational and time-management skills
• Ability to balance operational priorities while maintaining attention to detail

Knowledge and Skills

• Strong leadership and team management skills
• Experience with ERP systems and workflow management tools
• Strong analytical and reporting capabilities
• Excellent written and verbal communication skills
• Process improvement and problem-solving abilities
• Ability to develop and implement standard operating procedures
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Strong attention to detail and quality assurance practices
• Knowledge of industrial automation, electronics, manufacturing, repair, or technical operations preferred
• Ability to analyze operational data and make informed business recommendations

Education and Experience

• High School Diploma or equivalent required
• Associate's or Bachelor's degree in Business, Operations, Supply Chain, Engineering, or a related field preferred
• 3-5 years of experience in a production, operations, manufacturing, warehouse, logistics, repair, or technical leadership role preferred
• Experience managing workflows, reporting metrics, and supporting operational performance initiatives preferred
• Experience working with cross-functional teams in a customer-focused environment preferred

Compensation

The recruiting base salary range for this full-time position is $55,000 annually. Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment.
• Company-sponsored short-term and long-term disability
• Company-paid $50,000 life insurance
• 401(k) with company matching
• 15 PTO days (accruing from day 1, available immediately)
• Paid company holidays
• Free onsite gym
• Additional voluntary benefits available to full-time employees

Work Schedule

This full-time position is scheduled Monday through Friday from 8:00am to 5:00pm. Additional hours may be required based on operational and business needs.

Work Environment

This position operates in a professional production and warehouse environment. Employees regularly collaborate with Sales, Production, Inventory, Logistics, Purchasing, and Technical teams to support customer requirements and operational objectives. The role involves regular computer use, team interaction, process monitoring, and movement throughout production areas.

Radwell International LLC is an equal opportunity employer.