IT Support Technician

$45k - $55k

Full-time

Wide Open West

This is NOT a remote position and requires the employee to be IN-OFFICE in our Denver, CO Office.
The IT Support Technician exists to provide IT support for WOW! employees. The incumbent works closely with all departments (including the field) to support all information technology requirements.
Let us tell you about the perks!
• Be part of a company whose core values include respect, integrity, spirit of service, and accountability!
• Salary: This position pays $45,000 - $55,000, depending on experience
• Medical, dental, and vision insurance, and 401k with a company match
• Paid time off, paid holidays, and tuition reimbursement.
What you'll be doing:
Essential duties and responsibilities include but are not limited to those listed below:
Provides Level 2 support and resolves escalations from the Level 1 ServiceDesk.
Independently resolve technical issues via Email, phone, remote console, onsite, and ticketing system, including installation, moves, troubleshooting, and upgrading physical hardware.
Performs printer installations and equipment moves as necessary.
Provides ongoing support for employee-owned and company approved personal mobile devices.
Manage user accounts, including modifying items, groups, and ensuring proper access within Windows Active Directory and associated systems.
Ensures employees have connectivity to business-critical applications.
Oversees onboarding and offboarding process, ensuring a smooth transition for new hires and departing employees.
Conducts training on new technologies.
Installs and Supports Commercial Off-the-Shelf end user applications, as well as other internal homegrown applications.
Installs OS and other application updates and patches.
Verifies and troubleshoots PC/Network cabling.
Rebuilds, maintains, and re-deploys PCs and Laptops to end-users.
Creates and maintains user phone extensions and voice mail boxes.
Provides education and assistance to equip end users with the skills related to the use of Email, Phones, etc.
Ensures all PCs are covered via up-to-date virus protection.
Creates and maintains documentation as appropriate on processes and procedures, administrative duties, security profiles, PC and Server inventories and statuses.
Provides night and weekend coverage as needed for maintenance and on-call schedules.
Performs all other duties as assigned.
What YOU need is:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
A two-year degree in IT, computer science, or a business-related field preferred or equivalent combination of education and experience
Experience/Skills Needed:
2+ years relevant experience (with some experience preferably in a call center environment); or an equivalent combination of both education and experience
Certifications in the following are strongly preferred: MCSA, MSCE, MCP
Understanding of basic Networking, including Routers, Switches, and Firewalls, Active Directory, and User Profile Security
Basic knowledge of modern windows desktop operating systems
Server and Network Administration knowledge/experience a plus
Must be able to perform basic mathematical functions/calculations
Must possess excellent hardware and software troubleshooting skills, proven through previous work experience
Strong customer service skills are required
Must be capable of working in a self-directed fashion when necessary and able to set priorities within a given workload to meet project timelines
Strong organization skills are required, with demonstrated ability to effectively handle multiple priorities and tasks
Excellent interpersonal skills are required to establish effective working relationships
Must possess strong communication skills (both verbal and written). Must be able to effectively communicate with all levels of employees, sometimes conveying technical information to non-technical employees
Computer Skills:
Must have a solid understanding of PCs and PC related hardware, LAN/WAN and Internet connectivity
Must possess strong knowledge of the following operating systems and other applications: Current windows operating systems and Microsoft Office products
Must have demonstrated understanding of desktops and laptops in a multi-site Windows Active Directory environment.
Experience receiving work from a ticketing system. Knowledge of ServiceNow is a plus.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus
Must be able to perform moderate mobility throughout WOW! offices
Must be able to sit for extended periods of time
Must be able to travel for business purposes on an occasional basis
Must be able to physically move and set up various computer equipment as required (50 lbs or more)
Must be flexible to adjust schedule to cover various shifts
Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the IT Support Technician in Denver, CO vacancy

IT Support Technician (Tier II)
$30 per hour
...ArcherTalent is partnering with a local Managed Service Provider (MSP) to hire an experienced Tier II IT Support Technician . Our client supports businesses with reliable, responsive, and proactive IT services, working closely with their customers to maintain technology...
Suggested
Full time
Part time
Work at office
Local area
Remote work
Flexible hours
ArcherTalent
Denver, CO
13 days ago
IT Support Technician
$31.25 - $36.06 per hour
...the United States and in London and Amsterdam, SRS Acquiom supports transactions across North America and Europe. Our M&A services... ...Position Summary SRS Acquiom is seeking an IT Support Technician to join our IT Support team. The IT Support team is responsible...
Suggested
Hourly pay
Work at office
Remote work
Visa sponsorship
Work visa
Flexible hours
Night shift
SRS Acquiom
Denver, CO
24 days ago
IT Support Technician II
...Description Job Description This position is just standard desktop support, customer service mindset, high energy and customer engagement.... ...highest levels of customer satisfaction. -Address/resolve IT incidents/service request and/or escalate to the appropriate...
Suggested
Local area
Varstaff
Englewood, CO
a month ago
IT Support Technician II
...IDR is seeking aÂ IT Support Technician II Â to join one of our top clients for an opportunity in Englewood, Colorado. This role involves providing high-energy, customer-focused desktop support within a walk-up IT CafÃ© environment at a highly regulated government or...
Suggested
Temporary work
IDR
Englewood, CO
13 days ago
IT Business Systems Analyst
$105k - $115k
...Job Description Job Description Role: IT Business Systems Analyst Location: Denver, CO Pay: $105,000 - $115,000 Duration... ...gap between business stakeholders and technology teams while supporting a growing enterprise ERP environment. This individual will play...
Suggested
Contract work
Local area
Addison Group
Centennial, CO
a month ago
Entry Support Mechanic
$30.7 per hour
...an accommodation or an alternative application process. Entry Support Mechanic Full Time Denver, CO, US 2 days ago Requisition ID: 1... ...are based on the airport and company requirements, as well as a technician's strengths, skill set, and experience. Our technicians are...
Hourly pay
Weekly pay
Full time
Work experience placement
Flexible hours
Shift work
JSM & ASSOC LLC
Denver, CO
3 days ago
Business Systems Analyst, Sales AI & Automation
$161k - $189k
...efficiently. You will operate with high agency, empowered with best of breed AI-technology, embedded day-to-day with the revenue teams you support. You are the bridge between their business context and the automated solution: they bring the process knowledge and the friction...
Work at office
Local area
Remote work
Relocation
3 days per week
Checkr
Denver, CO
11 days ago
Deltek Vantagepoint Business Systems Analyst
...making that vision real. The Business Systems Analyst is responsible for advancing the firm's use of business systems and data to support operational performance, client relationship management, and strategic decision-making. This role focuses on optimizing and...
Work at office
Cuningham
Denver, CO
6 days ago
Business Systems Analyst
$60k - $70.5k
...access to quality K-12 private schools through partial scholarship support. Over the past 25+ years, ACE has delivered more than 140,000... ...process flows Facilitate communication between business units and IT teams to ensure alignment and clarity Assist in user...
Full time
Temporary work
Work at office
Immediate start
Home office
Alliance For Choice in Education
Englewood, CO
26 days ago
IT Business Analyst
...Job Description Job Description Benefits: ~401(k) IT Business Analyst Location: Denver, CO - Hybrid role Work Arrangement... ...a mid-level ITS Business Analyst with 5+ years of experience to support vendor-delivered technology projects and selected internal...
Work at office
Work from home
Flexible hours
Eitacies Inc
Englewood, CO
12 days ago
Enterprise & Health Information Systems Analyst
$92k - $115k
...September 15th, 2026 @ 5pm or until filled Reports To: Director of IT Supervisory Responsibilities: N/A Rate of Pay: $92,000-$... ..., organized, and passionate about leveraging technology to support clinical, program, operational, financial, and administrative...
Temporary work
Developmental Disabilities Resource Center
Denver, CO
13 days ago
IT Business Analyst
...IT Business Analyst All IT Solutions United States · Denver, Colorado Workplace Type — Remote Employment Type — Contract We are currently seeking a qualified IT Business Analyst to support this engagement. Please review the complete requirements, work location...
Contract work
Temporary work
Local area
Remote work
All IT Solutions
Denver, CO
7 days ago
Business Systems Analyst
$40 - $60 per hour
...into an exciting opportunity where you'll play a crucial role in IT project success? Join a team as a Business Systems Analyst,... ...experience Nice to Have Skills & Experience Experience in BA role supporting e-commerce applications Knowledge of Agile methodology...
Weekly pay
Work experience placement
Remote work
Flexible hours
Inceed
Denver, CO
3 days ago
Decision Support Analyst
$68.4k
...customers and design teams in prioritizing data and information requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines how decision support systems will provide information required to make effective business...
For contractors
Work at office
Local area
Highmark Health
Denver, CO
2 days ago
Help Desk Specialist
$30 - $44 per hour
...Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications support environment. This position... ...Support, Tier 1 Support, Tier 2 Support, Desktop Support, IT Support, Customer Support, Incident Management, Ticketing Systems...
Shift work
Night shift
Zachary Piper Solutions
Centennial, CO
4 days ago
Business Systems Analyst - Refining Digital Operations
$80.8k - $139.5k
...for proposed systems to aid management in making implementation decisions. Supports implementation of ways to improve working processes in the team. Supports monitoring the execution of IT service management practices around incident, Change, Problem and Solution...
Full time
Local area
Marathon Petroleum Corporation
Denver, CO
18 hours ago
Software Support Analyst
...Software Support Analyst Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental...
Minimum wage
Permanent employment
Work experience placement
Local area
Remote work
Teledyne FLIR
Englewood, CO
2 days ago
Green -- Technical Business Analyst - State of Colorado procurement sources
$50 per hour
...Status: Green - Open - Apply by October 31, 2026 How to Apply Apply to this consultant role with your resume, cover letter, and supporting documents that show your experience for this specific role. If selected, FuntoNetwork may ask you for your assigned part only,...
FuntoRecruit
Denver, CO
3 days ago
Technical Business Analyst - SaaS Migration
$7.5k
...into technical details, write queries, review system architecture, and understand data models without needing constant engineering support. High Adaptability & Stress Management: Strong emotional intelligence and resilience when navigating ambiguity, tight deadlines...
Temporary work
Local area
Remote work
Worldwide
Flexible hours
Shift work
Sycle LLC
Denver, CO
20 days ago
Technical Analyst II
$86k - $130k
...operational workflows, you’ll make sustainable data-capture decisions and uncover opportunities for improvement. You’ll build, support, and enhance front-end and back-end tools, leveraging AI and automation to increase efficiency and reduce manual effort. Throughout...
Work experience placement
Local area
Indeed
Denver, CO
2 days ago
Technical Analyst II
...years of experience. The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical... ...level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7...
Temporary work
Flexible hours
Frankfort Regional Medical Center
Denver, CO
3 days ago
Remote Healthcare IT Direct Messaging Specialist Sr.
...the interoperability and usability of clinical data.” Healthcare IT Direct Messaging Specialist Sr. J P Systems provides... ...current VHA Direct use cases or be willing and very eager to learn. Support/lead Direct Messaging planning and transition activities for the...
Remote work
Relocation
GrabJobs
Arvada, CO
1 day ago
Analyst, Data Exchange Claims Ops (TPA)
$96.8k - $121k
...Collaborate with internal teams (e.g., Client Services, Claims, IT Development) and external partners (e.g., clearing houses or third... ...issues and implement preventative measures Monitoring & Support: Proactively monitoring system status and Data Exchange management...
Work experience placement
Work at office
Local area
Flexible hours
3 days per week
Judi Health
Denver, CO
22 hours ago
Data and Payment Processing Analyst
...difference in the world? The Archdiocese of Denver is seeking a detail-oriented and service-driven Data and Payment Processing Analyst to support its mission. This role is essential in ensuring accurate data management, effective communication with donors and ministries, and...
Temporary work
Work at office
Archdiocese Of Denver
Denver, CO
6 days ago
Business Analyst
$74k - $131.89k
...program objectives, driving business model and process changes, and supporting offering standardization. You will work across business partners, business architecture, product management, engineering, and IT teams to translate business strategy into scalable capabilities...
Immediate start
Autodesk
Denver, CO
18 hours ago
Technical Support Specialist
$60k - $72.5k
...Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor. As a Technical Support Specialist , you will be the frontline champion for customers mastering earthwork with Propeller’s technology. You will help our...
Work at office
Remote work
Work from home
Worldwide
2 days per week
Propeller
Denver, CO
4 days ago
A313-two Help Desk Analysts, 12312422 and 12209532
...please send a rate and resume. Rates $22-$27w2 Description Tier I and II Customer Support job description: Provide Tier I and II support for a wide range of enterprise and agency IT service offerings. Effectively and efficiently resolves incoming Tier I and II support...
Live in
Remote work
FHR
Denver, CO
a month ago
Technical Support Technician
$55k - $75k
...creating lasting value by investing generously in our people, platforms and community Position Summary As a Technical Support Technician at Can/Am, you own the front line for client-reported issues in Teller, our SaaS platform used by city and county governments...
Full time
Local area
Can/Am Technologies
Highlands Ranch, CO
more than 2 months ago
8-11 Help Desk Analyst
...rate and resume. Job Details: This position provides Tier I support for myColorado customers at identified agencies by analyzing,... ...computing devices. Resolving or escalating incidents associated with IT services and applications. Provides Tier 1 support for the...
Live in
Remote work
Focused HR Solutions
Denver, CO
a month ago
Technical Support Analyst
$60k
...certifications through secure, scalable virtual environments. We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and troubleshooting...
Work at office
Flexible hours
CloudShare
Denver, CO
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Support Technician. Be the first to apply!