Room Attendant ("Recamarera")

POSITION PURPOSE

Ensure the highest level of cleanliness and condition of the hotel guest rooms to ensure guest satisfaction. Responsible for providing our guests with clean and fresh sheets, towels, necessities, etc., while maintaining the highest standards of cleanliness at all times.

ESSENTIAL RESPONSIBILITIES

• Clean all guest rooms as assigned within the required time limit.
• Update daily assignment sheets throughout the day. Turn in assignment sheet and keys to the Housekeeping Supervisor at the end of the shift.
• Change bed linens and make beds.
• Replenish room supplies, i.e., amenities, drinking glasses, clean linen.
• Lift and move furniture in the room.
• Clean rugs, carpets, upholstered furniture using vacuum cleaner and/or proper chemicals.
• Dust and clean all furniture including picture frames, bed frames, lamps, TVs, armoires, desks, etc.
• Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
• Polish woodwork and metal work such as fixtures and metal fittings
• Clean windows, door panels and sills.
• Empty wastebaskets.
• Replenish bathroom supplies and terry.
• Sort, count, fold and distribute linen to the linen closets.
• Organize and stock cleaning cart and organize linen closets on floors assigned.
• Transports trash and waste to disposal area.
• Conduct deep cleaning projects in the guest rooms according to the hotels Deep Cleaning program.
• Clean hallway, restrooms, elevators, stairwells, locker rooms and other work areas as needed.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Turn in all Lost & Found items following the standard procedures.
• Practice the hotels' emergency procedures and be knowledgeable of the hotels loss prevention guidelines.
• Report maintenance issues and necessary room repairs. Ensure unacceptable rooms are not released back to inventory until items are addressed.
• Ensure work area is clean when finished
• All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, both verbal and written.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.

EDUCATION

High school or equivalent education required.


EXPERIENCE

• Experience in the hospitality industry preferred.

LICENSES OR CERTIFICATIONS

• N/A

GROOMING

All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.