Field Tech Analyst- Desktop Support

Job Responsibilities Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals. Windows troubleshooting, diagnosing, imaging/deployment and software installation. Serves as company liaison with customer on administrative and technical matters. Provide technical support and incident management service desk functions (Service Now). Review, troubleshoot, and approve operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11). Install, maintain and optimize desktop/notebook configurations at customer sites (Windows 7, 10, 11). Diagnose and resolve product performance problems. Perform maintenance and repair services (basic break‑fix for desktops, laptops). Qualifications ServiceNow ticketing system (or similar ticketing system). Office365 support. SCCM. Windows troubleshooting, diagnosing, imaging/deployment and software installation. Installation/Troubleshooting of Software/Hardware. Proven customer service background. Able to comprehend and follow verbal and written technical instructions and scripts. A+ certification or equivalent skill set. Availability to receive calls during the normal business day and after hours. Physically able to lift and move enterprise and client technology hardware in the customer environment. Excellent verbal and written communication skills with emphasis on customer service. Excellent interpersonal skills and ability to work collaboratively in a team environment. NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr