Admin Assistant

FLSA Status:
United States of America (Non-Exempt)

SECTION I - OUR VALUES CULTIVATE OUR VISION AND CULTURE

At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It's this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea.

From this place of humility and courage, we've built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement.

Inspired by the soul of the West-the spirit that our region embodies-we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create.

Colorado Mesa University Core Values
Love - Extending oneself for nurturing the growth of self and others
Dignity - Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill
Courage - Taking risks in the pursuit of new possibilities
Humility - Suspending one's ego and pride to recognize that no idea is perfect and being open to the input of others
Resiliency - Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity
Curiosity - Cultivating awe and exploring the unknown
Power - The strength to act collaboratively with individual agency to achieve our goals

JOB DESCRIPTION

Position Summary

The Administrative Assistant for Event & Hospitality Services (EHS) serves as a key point of contact for both internal campus partners and external community guests. This position supports the daily operations of a fast-paced hospitality and event management department that oversees thousands of events annually across campus. The Administrative Assistant provides exceptional customer service, assists with event inquiries and reservations, communicates pricing and policies, manages scheduling systems, and supports event coordination efforts alongside professional staff and student crew members.

This role requires strong communication skills, attention to detail, organization, adaptability, and a hospitality-focused mindset. The ideal candidate thrives in a collaborative environment, enjoys helping others, and is passionate about creating welcoming and experience-driven interactions for all guests.
Essential Duties & Responsibilities

• Answer department phones and respond to inquiries through the department email account in a professional and timely manner
• Serve as a primary customer service contact for internal departments, student organizations, and external community guests
• Assist guests with event inquiries, pricing information, availability, and reservation processes
• Support internal student groups and university departments with scheduling meetings, events, and campus spaces
• Utilize the department's scheduling and reservation systems, including 25Live and event layout software
• Create, update, and maintain accurate event records, notes, timelines, and layouts
• Coordinate communication between clients, professional staff, student employees, and operational teams
• Work closely with approximately 30 student crew members to support event operations and logistics
• Maintain organization and accuracy while managing multiple projects and high event volume simultaneously
• Uphold department policies, procedures, and hospitality standards
• Provide a welcoming and solution-oriented experience for all guests, clients, and campus partners

Desired Skills & Qualifications

• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Professional demeanor with a positive and adaptable attitude
• Comfortable learning and utilizing scheduling and event management software systems
• Ability to collaborate effectively with professional staff, student employees, and guests
• Problem-solving skills with the ability to remain calm under pressure
• Previous administrative, hospitality, customer service, or event experience preferred

Event & Hospitality Services (EHS) Values

The Administrative Assistant is expected to embody and support the values of Event & Hospitality Services through daily interactions and operations:

• Authentic - Creating genuine and welcoming experiences for every guest
• Service Stewardship - Providing thoughtful hospitality while responsibly caring for campus spaces and resources
• Creative - Bringing innovation and flexibility to problem-solving and guest experiences
• Adaptable - Responding positively to changing event needs and fast-paced operations
• Collaborative - Working together across teams, departments, and campus partners
• Transparent - Communicating clearly, honestly, and professionally
• Innovative - Seeking opportunities to improve systems, processes, and guest experiences
• Trust & Respect - Building meaningful relationships through professionalism, accountability, and care

EHS is committed to creating experiences where every guest feels welcomed, supported, and inspired through exceptional hospitality and collaborative event services.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability.

HOW TO APPLY: Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic information. In addition, please be prepared to upload a:

• Cover letter (Optional)
• Resume