Patient Accounts Representative

Now hiring for a Patient Accounts Representative

Location: Knoxville, TN

Pay Rate: $16.50 per hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM


Customer Happiness Specialist (Yes, It's a Real Job!)


Looking for Patient Accounts Representative jobs in Knoxville where great communication makes a real difference? Join a healthcare team where accuracy, organization, and customer service are key to success. We are seeking a Patient Accounts Representative to process insurance and patient payments while supporting efficient revenue cycle operations.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• 6+ months of medical billing experience preferred
• Basic understanding of payment posting and insurance denials
• Strong computer and data entry skills

Job Duties

• Process insurance and patient payments electronically and manually
• Post payment batches and denials within established timelines
• Balance payment batches against daily deposits
• Maintain daily control reports and production logs
• Follow established policies and procedures
• Participate in team and department meetings
• Communicate payment issues or unusual situations to leadership
• Perform additional duties as assigned

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Patient Accounts Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate


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What You Will Do


As a Patient Accounts Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Patient Accounts Representative serves as an important connection between customers and the organization by providing information, resolving concerns, and delivering professional service. This role requires strong communication skills, problem-solving ability, and a genuine commitment to creating positive customer experiences.


Successful Patient Accounts Representative professionals listen carefully, communicate clearly, and respond to customer needs with patience and professionalism. They help build trust by providing accurate information, resolving issues efficiently, and maintaining positive relationships.


This profession is ideal for individuals who enjoy helping others, solving problems, and contributing to a customer-focused workplace.