Engineering Coordinator

Engineering CoordinatorThe Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.Essential Functions and Responsibilities:Provide general overall facility management services, including continuous monitoring of office/facilityAddress client inquiries and concerns ensuring timely and quality issue resolution and service deliveryFollow up with clients to ensure customer satisfactionRespond to all facility inquiries and complaints, assess problems and take the necessary corrective actionRemain knowledgeable regarding all operational aspects of building systemsCoordinate with outside contractors for the service and repairs of equipmentFollow protocol for effective building-specific maintenance and safety proceduresMaintain on-going communication with contractors, client, and teamAssist with site inspection within the assigned building portfolioCreate work orders and assign work orders to the engineering staff, subcontractors, and vendorsReport on open and closed work orders and check the status of open work orders with the assigned partyRequest, review, and submit work orders, bids, and proposals from vendorsVerify final invoice pricing and process payments in a timely mannerAssist in the monitoring and assessment of vendor performanceTrain vendors on work order and billing proceduresManage complex work orders such as environmental issues and disaster recoveryManage service and performance of vendors and landlords for timely completion of jobsCreate and record appropriate written communication between all partiesSchedule and document maintenance and repairs on building equipmentCommunicate frequently with client, landlords, and vendors to resolve issues and provide project status updatesProvide process and procedures training and direction to new associatesCoordinate special events in support of clientAssist with measuring and reporting key performance indicators against service level agreementsProvide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work productKey Competencies:Communication Proficiency (oral and written)Customer FocusInitiativeSense of UrgencyMulti-TaskingDetail OrientedFinancial KnowledgeTime Management SkillsTeam OrientationImportant Education:High school diploma or a General Equivalency Diploma (GED) requiredAssociates or Bachelors degree in facilities management, building, business or other related field preferredImportant Experience:A minimum of 1 year of work experience in an administrative, accounting or tenant services capacityExperience with data entry, expansive reporting, filing, answering phones, scheduling and communicationsPrevious customer service experiencePrior experience working in the facilities/property management, commercial real estate or professional services industries preferredAdditional Eligibility Qualifications:Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxesProficient in understanding management agreements and contract languageWorking knowledge of computer software programs and base building systemsComputer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)Demonstrated ability to exercise good judgmentExcellent interpersonal skillsAbility to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekendsWork Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.Other Duties:This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.