Front End Manager - Joe V's Smart Shop - Greater Houston, TX Area

Overview Joe V's Smart Shop is a division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores across the Greater Houston area and generates over $320 million in annual sales. Our mission is to deliver the lowest grocery prices in the world so shoppers can enjoy life’s pleasures while our employees receive some of the highest wages in the industry. Job Summary The Smar Shop Exempt Department Manager oversees department operations, which may include perishable departments, center store, inventory flow, receiving, and shelf edge, with an emphasis on the manager’s area of expertise (e.g., produce, market, front end). Key Responsibilities & Essential Functions Management Use independent judgment to make employment‑related and business decisions, including hiring, promoting, disciplining, and resolving partner‑related matters. Manage people, staffing, and training for the area of focus. Review financial and performance reports, analyze opportunities and issues. Lead the Operational Review Team (ORT) audits and findings. Conduct detailed store and department walks. Maintain work instructions for the area of focus. Monitor and report inventory estimates and Direct Store Delivery (DSD) accounting. Apply ownership mentality in the department and across the store. Create weekly schedules to meet business needs. Operate in a cross‑functional environment. Ensure proper order and inventory levels in the department. Order product and perform quality control. Participate in the store leadership team for coordination and alignment of store plans. Support leadership and department teams with a total store mindset. Sales / Strategy Manage operations in the area of focus; monitor craftsmanship, shrink, safety, and quality assurance. Create actionable plans and follow up on What Ifs. Serve as the Brand Promise Champion. Customer Service Focus on partner/customer relationships, collaboration, communication, and education. Model and cultivate superior customer service across store departments. Identify and develop future talent. Model and promote active engagement with the community. Area of Focus / Department Inventory Flow – manage center store inventory workflow, including receiving and shelf edge, assist with weekly execution of center store merchandiser planner, organize and plan using daily forecast, and lead the inventory flow team to maximize productivity. Front End – manage overall front end operations, ensure efficient customer throughput and adherence to operating procedures, and manage a large team. Market – manage overall meat market operations, ensure food safety compliance, and possess strong knowledge of meat cutting equipment, specialty items, and cooking techniques. Produce / Bakery – manage overall produce and bakery operations, plan and execute production and merchandising programs, and ensure food safety compliance. Floor (total store) – ensure proper store close, evening replenishment, and store conditions; manage supplies, safety, sanitation, pest control, and the store recovery team. Qualifications & Key Requirements Work Experience Operational / Retail Management experience. Leadership experience in a complex environment with multiple direct reports. Thorough understanding of retail accounting. Experience in ordering, inventory maintenance, and shrink control. Knowledge / Skills / Abilities Leadership skills (people leadership, ownership mentality, business knowledge, strategic planning, adaptability). Interpersonal skills. Ability to work a flexible schedule, including night shifts. Education Completion of H-E-B’s or JVSS’s Management Training Program. Licenses / Certifications Successful completion of JVSS. H-E-B School of Retail Management SORM. Physical Demands & Working Conditions Requires lifting moderate to heavy loads, bending, pushing/pulling, kneeling, squatting, and long periods of standing and walking. Work environment includes moving mechanical parts and equipment in wet, humid, dry, cold, and hot conditions; moderate noise levels. Fast‑paced setting with shifting priorities and multiple tasks. Interaction with customers and responsiveness to their needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #J-18808-Ljbffr H.E.B.