Membership Support Associate

Job Description

Job Description

Description:

Join the YMCA of Central Massachusetts

At the YMCA of Central Massachusetts, strengthening communities is at the heart of everything we do. As a leading nonprofit organization dedicated to youth development, healthy living, and social responsibility, we strive to create a welcoming environment where every individual feels valued, supported, and connected.

We are seeking a friendly, dependable, and service-oriented Member Support Associate to help deliver exceptional experiences for our members and program participants. This role serves as a key point of contact for members and prospective members, providing outstanding customer service, answering inquiries, maintaining member records, and supporting day-to-day member engagement operations.

If you enjoy helping people, building relationships, and working in a mission-driven environment, we'd love to hear from you.

 

Job Duties:

• Provide exceptional member support consistent with the YMCA's commitment to being the "Most Welcoming Place."
• Respond promptly and professionally to member and customer inquiries via phone, email, and other communication channels.
• Build relationships with prospective and current members to foster engagement and connection.
• Provide information regarding memberships, programs, schedules, registrations, and YMCA services.
• Maintain knowledge of YMCA programs, policies, mission, and values.
• Document, escalate, and follow up on member concerns, questions, feedback, and suggestions.
• Accurately verify, update, and maintain member information within YMCA systems and databases.
• Manage electronic task systems, work queues, and administrative responsibilities in a timely and accurate manner.
• Maintain reliable attendance, punctuality, and schedule adherence.
• Participate in team meetings, organizational events, and training opportunities.
• Perform additional duties as assigned

Qualifications Required:

• High school diploma or equivalent.
• Minimum of 12 months of customer service experience preferred.
• Excellent interpersonal, communication, and relationship-building skills.
• Strong computer, software, web, and mobile application skills.
• Ability to multitask and manage competing priorities effectively.
• Commitment to providing outstanding customer service.
• YMCA Risk Manager Training must be completed prior to the first day of employment.

Preferred

• Remote customer service experience.
• Interest and availability to support seasonal Roadshow Marketing assignments, including representing the YMCA at in-person community events during the Spring through Fall season.

Schedule:

• Wednesdays & Thursdays: 1:30 PM - 5:30 PM
• Alternating Saturdays: 8:00 AM - 1:00 PM
• Sundays: 8:00 AM - 1:00 PM

Job Type: Part-Time

Pay: $15.00 per hour. Plus, access to YMCA facilities (gym, pool, ect.) for all YMCA employees, Employee Assistance Program, and Sick Leave

If you are interested in this position, please submit your application today!

About Us:

The Y: We’re for youth development, healthy living, and social responsibility.

About Us

The Y: We’re for youth development, healthy living, and social responsibility.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are a safe place for children, teens and vulnerable populations, and all staff, regardless of their role within the organization, are required to ensure the trust that families place in us is earned each and every day. Child protection is every employee’s job, and employees may not begin work until they are trained. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to strengthen our community, beginning with you.

The YMCA of Central Massachusetts provides an environment that reflects, respects, and celebrates our differences and the richness of diversity, resulting in strengthening the foundation of community through our pillars of youth development, healthy living, and social responsibility. The YMCA of Central Massachusetts is made up of our 6 branches throughout Worcester County: Central Community Branch (Worcester, MA), Greendale Family Branch (Worcester, MA), Boroughs Family Branch (Westborough, MA), Montachusett Community Branch (Fitchburg, MA), Leominster Community Branch (Leominster, MA), and Tri Community Branch (Southbridge, MA). 

Requirements: