Front Office Manager

Description Atlanta Center for Reproductive Medicine, a CCRM Network Clinic (ACRM), specializes in the treatment of infertility and other reproductive endocrinology disorders. As one of the largest centers in the metropolitan area treating infertility, for 20+ years ACRM has provided care in Advanced Reproductive Technologies (ART), including in-vitro fertilization (IVF), pre-genetic diagnosis (PGD), and egg recipiency. Find out more about our center by visiting Position Overview The Front Office Manager is often times the first person that patients will meet and is responsible for creating a positive experience that makes all patients feel welcome. The Front Office Manager is responsible for ensuring that our patients are administratively ready to see our providers. They are also responsible for reading and understanding insurance verification's, collecting payment for services rendered, explaining payment responsibility to patient and ensuring insurance company and patient are billed correctly. ACRM is seeking a full time Front Office Manager to work 8 hours per day, Monday through Friday. Hours will vary starting between 6:30am-7:00am and ending between 3:30pm-4:00pm based the needs of the practice to serve our patients. Main location is our Perimeter office, but coverage may be required at our other locations based on the needs of the practice. Essential Duties Greets and receives visitors in a warm and professional manner; Answers phones and provides answers to calls or refers them to the appropriate staff Checks patients into practice and maintains office flow Reviews all paperwork for completion, consents and accuracy Scans paperwork into the system Notifies finance team of any changes in insurance Collects payments, reads and understands alerts in the system and insurance verification Identifies and explains patient balance to patients Separates charges between two companies, ACRM and CCRM Analyzes chart to take any adjustments or insurance discounts Balances credit card machine Maintains 6-day report, charge audit report, Finance report, patient image report, and refund report on a daily and weekly basis. Maintains additional reports as needed. Maintains cleanliness and order of lobby items Counts, orders and distributes supplies at main location; ensures that inventory is current and accurate Maintains office inventory and equipment by checking stock to determine inventory level; anticipates needed supplies; places and expedites orders for supplies Schedules equipment service and repairs Compensation and Benefits ACRM offers competitive salary and benefits to include Medical, Dental, Vision, Life, 401K Profit Sharing Plan and Paid Time Off. Requirements Associates Degree required Minimum 1-2 years of office-based customer service experience Must be able to read and analyze insurance benefits and communicate insurance benefits to patients. Must be able to communicate clearly and effectively. Excellent customer service skills required Proficient in Microsoft Office Must be detailed oriented with ability to multi-task and work independently Physical And Mental Requirements Ability to sit for prolonged periods of time Manual dexterity to operate a computer and other office equipment Ability to lift up to 25 pounds without assistance Ability to push, bend, pull and twist Excellent attendance and punctuality commitment #J-18808-Ljbffr Atlanta Center for Reproductive Medicine