Patient Services Representative

Patient Services Representative

Immediate opportunities for work-from-home Patient Services Representative at American Health Connection (AHC). The Patient Services Representative (PSR) is a regular, full-time position with virtual training, company benefits, and 100% remote. No contracts! This is remote, but you'll still be an active, visible part of the team. You may be randomly on a camera snapshot during your work shift, never recording, just like being visible in the office (but with better coffee and comfier clothes).

Each PSR is assigned to a virtual medical call center team that provides patients with full-service, central scheduling and communications services. Each team is assigned and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three.

• Must have two years recent medical office experience.

• Electronic medical record system (EMR/EHR) experience required.

• Prefer high volume patient scheduling experience using electronic medical records.

Each PSR can expect to handle 80+ calls back-to-back per shift.

• Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.

• Must have a sense of urgency in assisting patients.

• We require a private, noise-free, HIPAA-compliant space at home.

• High school diploma or equivalent.

• Proficient knowledge of Microsoft Office Suite is required. Proficient and self-sufficient technical knowledge on a desktop computer.

Full-time day shifts available: Monday – Friday and must be available for rotating 4th weekends.

Hourly rate starts at $17.00. We offer medical, dental, vision, life insurance, 401(k) Plan with company match, and much more!