Operations Support Specialist

Job Description

Job Description

We are seeking an Operations Support Specialist to join our banking operations team in a critical back-office role supporting the daily movement, balancing, and settlement of bank funds. This position requires hands-on experience with core banking operations including ACH processing and disputes, domestic and international wire transactions, daily account settlement, reconciliations, exception processing, NSF/non-post handling, stop payments, chargebacks, and general transaction research. The ideal candidate will have a strong understanding of operational workflows within a financial institution, exceptional attention to detail, and the ability to manage time-sensitive transactions with accuracy and confidentiality. Additional responsibilities include assisting with debit card disputes, regulatory reporting, account research, audit support, balancing activities, and cross-functional support to branch and accounting teams as needed. Candidates should bring prior banking operations, bookkeeping, or accounting experience, strong problem-solving skills, and a solid commitment to operational excellence and customer service. This role is paying 50-60k depending on experience and is a full time/permanent role.

• At least 2 years of experience in banking operations, bookkeeping, accounting, or a closely related financial operations role.
• Working knowledge of transaction processing, reconciliations, account research, and issue resolution within a financial institution.
• Experience supporting wire transfers, disputes, chargebacks, stop payments, or other payment-related operational processes.
• Strong attention to detail and the ability to manage confidential, deadline-driven work with accuracy.
• Solid problem-solving skills with the ability to identify discrepancies, assess risk, and resolve issues efficiently.
• Proficiency with operational systems and business applications, including experience entering invoices or supporting accounts payable activities.
• Ability to communicate effectively and collaborate with cross-functional teams in a focused work environment.