Business Support Specialist - Customization

Business Support Specialist - Customization

Rio Grande is seeking a detail-oriented and organized Business Support Specialist to support our growing Customization business. This role serves as the central coordinator for Custom Casting, Stamp & Form, Laser Engraving, Hot Foil Stamping, and CAD-supported custom projects.

The ideal candidate thrives in a fast-paced environment, enjoys managing multiple projects simultaneously, and excels at communicating with customers, internal teams, and external partners.

What You'll Do
• Manage the Customization Services inbox and coordinate incoming project requests.
• Process and track customization service orders, ensuring accuracy and timely execution.
• Serve as the primary liaison between Rio Grande and external CAD design partners.
• Coordinate communication between customers, sales teams, Manufacturing, Merchandising, and Customer Support.
• Monitor project timelines, milestones, and deliverables to ensure projects remain on track.
• Provide customers and internal stakeholders with project status updates and next steps.
• Generate weekly project status reports and maintain accurate project records in HubSpot.

What You'll Need
• 2-5 years of experience in project coordination, sales support, customer service, or a related field.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and deadlines.
• Experience with CRM systems such as HubSpot or Salesforce preferred.
• Experience working with manufacturing, production, customization services, or project-based workflows is a plus.

Why Rio Grande
• Monday-Friday schedule (8:00 AM-5:00 PM)
• Comprehensive training program
• Collaborative and supportive team environment
• Opportunity to work closely with customers and bring custom projects to life
• Competitive compensation and benefits

If you're passionate about organization, customer service, and project coordination, we'd love to hear from you.

The successful candidate will enjoy a rewarding, challenging, and a work environment focused on our values of respect, responsibility and results. For more information about us please visit:

At Rio Grande, our employees are the heart of our more than 80-year legacy in Albuquerque, New Mexico. Our culture is guided by our 3R principles: Respect, Responsibility, and Results. We believe in a bias to action mindset that turns ideas into outcomes and in empowering employees to take initiative, grow through continuous learning, and making meaningful impacts every day. Recognized as a 2025 Platinum Award Family Friendly Business, we promote a work-life balance, clear expectations, and a supportive environment, including quality benefits, robust wellness resources, and an onsite fitness facility. Through our employee recognition and community involvement, we celebrate individuality, foster belonging, and ensure every voice is valued. A career at Rio Grande offers more than a job. You'll join a work place where your contributions matter and your growth is supported. Your work will help shape the future of the company and support our customers and industry.

Rio Grande is a metal-free environment within our operations areas.

Diversity, Equity, Inclusion and Belonging:

Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.

The Reward:
Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates which includes:

• Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
• 401(k) matching program
• Paid time-off benefits, plus an additional seven paid holidays
• Paid life insurance and optional additional life insurance
• Long-term and short-term disability
• Flexible spending account
• Pet insurance
• Tuition reimbursement
• On-site gym and company wellness program
• Bereavement leave
• Employee discounts at Rio Grande
• Local and national discounts on various travel and entertainment
• Competitive compensation, including an opportunity to share in the profits

Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.

The Company:
Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R's, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.

Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components-both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.