Support Center Rep I

Support Center Rep

Join EANM as a Support Center Rep, you'll be the welcoming voice of Eye Associates, helping patients schedule appointments, verify insurance, and connect them to the care they need all while delivering excellent customer service. If you're detail-oriented, adaptable, and enjoy working in a fast-paced environment, this role is for you!

**No out of state applicants please.

Why Choose Us?

• Paid on-the-job training & career advancement opportunities
• Extensive personalized training provided regardless of prior experience
• Internal Career Ladder
• Largest Ophthalmology & Optometry practice in the Southwest
• Telecommuting Opportunities after successful onsite training!!!

What You'll Do:

• Handle high call volume efficiently, with a friendly, professional attitude
• Schedule appointments based on physician preferences/templates and patient needs
• Verify insurance and demographic information
• Route non-scheduling calls to appropriate departments
• Complete internet appointment requests, portal inbox and Phreesia cancellations/reschedules in a timely manner

What We're Looking For:

• Ability to thrive in a fast-paced, high-volume environment, multi-tasking skills a must
• Strong telephone etiquette, organizational skills, and keyboard proficiency
• Friendly, team-oriented attitude and customer-first mindset
• Experience in healthcare or call centers is helpful but not required
• Bilingual in English/Spanish a strong plus

Benefits We Offer:

• PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
• Medical, Dental & Generous Vision Benefits
• 401(k)
• Education Assistance
• Company-paid Life, AD&D, Disability Insurance & more!

** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with.75 FTE status or higher; additional details will be provided upon hire.