Customer Success Coordinator

$26 - $35 per hour

Viewline Ventures

Location: Remote

Employment Type: Contract-to-Hire

About Us

Were a fast-growing stealth stage startup operating in specialized alternative markets. Our work blends data, operational precision, and human-centered communication to create smooth, trustworthy experiences for the people we support.

About the Role

As a Customer Success Coordinator , youll help new participants get started, understand what to expect, and feel supported at every step. Youll run brief onboarding calls, gather required information, document outcomes, and ensure each person progresses through our process efficiently.

If you enjoy guiding people, building rapport quickly, and keeping workflows organized, this role will fit you well.

Key Responsibilities

Lead short onboarding and qualification calls with incoming participants
Document notes, next steps, and required follow-ups precisely
Use scripts and structured guidelines to ensure a consistent experience
Manage scheduling and participant progress across weekly workflows
Identify situations that require escalation or clarification
Coordinate closely with internal teams for smooth transitions

Requirements

Friendly, clear communicator who builds trust quickly
Highly organized with strong attention to detail
Dependable and proactive in managing follow-ups
Comfortable following defined processes and documenting accurately
Calm and adaptable in fast-paced environments
Availability for 3040 hours per week
U.S. work authorization required

Nice to Have

Experience in customer success, onboarding, recruiting, or client-facing roles
Comfort with scheduling tools, CRMs, or ATS systems
Experience in early-stage or high-growth teams
New grads and new workers welcome

Who Were Looking For

Someone who brings a supportive tone, strong judgment, and consistent execution. You care deeply about creating positive experiences and keeping things running smoothly.

Apply

Vacancy posted more than 2 months ago

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