Senior Operations Leader - CX and Process Excellence
VXI Global Solutions
VXI Global Solutions in Charlotte, NC is seeking an Associate Director of Operations to lead day-to-day performance for a key Banking client account. You will guide supervisors, drive engagement, and ensure exceptional results. You will own KPIs (VOC, NPS, CSAT, FCR, AHT, SLAs), manage budgets, mentor teams, and partner with client stakeholders to deliver consistent service and measurable improvements. #J-18808-Ljbffr VXI Global Solutions
Vacancy posted 1 day ago
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