Dual Enrollment Administrative Assistant

: Position Summary

Delaware County Community College (DCCC), an accredited, associate degree-granting institution of higher education serving Delaware and Chester counties is looking for a dedicated and dynamic Administrative Assistant to join our team of higher education professionals who are committed to student success. The Administrative Assistant for Dual Enrollment Pathways (DE Pathways) plays a crucial role in supporting the Pathway Program activities by providing administrative and clerical assistance for the program and directly to the DE Pathways Manager. The Administrative Assistant of Dual Enrollment Pathway Programs supports the Dual Enrollment Pathway Programs Manager in all aspects of Pathway program operations. This includes, supporting retention activities, student services functions, and maintaining accurate records required to monitor students' progress in the Pathway. The Administrative Assistant will provide excellent customer service to students, while providing a professional and supportive experience. The Administrative Assistant has internal contacts across the College with deans, faculty & adjunct instructors, academic support staff, IT, and other staff in facilitating and improving services within and related to the position's scope of responsibilities, and external contact with students, vendors, business partners, and the general community. This position has access to sensitive student and staff information and is expected to handle such information within confidential information guidelines and with integrity and professionalism. This position is expected to represent Delaware County Community College in a professional manner and promote a student-centered customer service approach. The Administrative Assistant reports directly to the Dual Enrollment Pathway Programs Manager. This position will participate in DCCC branch campus and college-wide meetings, events, and activities as needed.

Essential Functions

Essential Functions: Student Enrollment Support:

• Collect and maintain accurate enrollment documentation and communicate concerns to DE- Manager.
• Enter data and manage multiple reports as requested.
• Coordinate the scheduling of placement testing.
• Update student records and enrollment and attendance information in the program database.
• Use Connect 2 Success to view and monitor student appointments with counselors, advisors, and other student services staff.
• Access BANNER, Argos, Degree Works, and other College systems to enter registrations, review student schedules and retrieve any information as needed to assist staff and students.
• Support the DE-Manager in registration, orientation, and special events.

Pathway Program Operations & Communication:

• Field inquiries related to the Dual Enrollment Pathway Programs and direct inquiries to the appropriate administrator.
• Communicate general program information requirements and deadlines to students, parents, high school staff, and college faculty.
• Assist with organizing informational sessions or workshops for prospective students and their families.
• Maintain confidentiality of all communications and activities as necessary and appropriate.
• Support the DE-Manager in special events including those for recruitment.
• Model excellent customer service skills while working across college departments, with students, and the public.
• Participate in interactive, on-site meetings during normal business hours and on a regular basis; regular on- site DE Pathways Program office hours.
• Other duties as assigned.

Academic Records Management:

• Maintain accurate records of DE-Pathways students' academic progress.
• Enter Pathway courses into Banner.
• Track student attendance, grades, and course completions.
• Generate and distribute progress reports as needed.

Administrative Support:

• Manage scheduling and appointments for the DE- Manager.
• Maintain program calendars, including important deadlines and events.
• Prepare reports and documentation for program evaluation and reporting purposes.
• Assist with budget tracking and expense reports as needed.
• Assist the DE-Manager with textbook ordering, distributing, and troubleshooting for DE-Pathway students.

Collaboration:

• Collaborate with high school counselors and principals, college advisors, and faculty to ensure a smooth transition and academic experience for dual-enrolled students.
• Participate in meetings and collaborate with other administrative staff to enhance program effectiveness.

The successful candidate must be an engaging, effective, innovative, dynamic collaborator who will have demonstrated knowledge of best practices associated with administrative support and customer service. The successful candidate will also actively participate in creating an environment that encourages, models, embraces, and incorporates diverse thoughts and perspectives of all individuals of various backgrounds, ideas, and perspectives to foster an all-inclusive atmosphere and drive results. Experience & Education

Qualified candidates will have a minimum of three-plus (3+) years of administrative/office management related experience, technical training, or equivalent combination of education & experience; Prior related experience supporting an academic division in an educational setting is preferred. High School diploma/GED required; Associate degree from an accredited institution or equivalent combination of education, related administrative experience, or technical training is preferred.

Supplemental Information

Background Clearances: Act 153 Clearances (Act 34 PA Criminal Background History, Act 151 PA Child Abuse History, Act 114 FBI Clearance); Verification of educational credentials For immediate consideration, interested candidates can apply online at DCCC offers a great competitive salary, with an outstanding benefits package which includes: Medical, Dental, Vision, and Prescription Drug for all benefit eligible employees; College Paid Disability and Life Insurance; Flexible Spending Accounts; 403(b) Defined Contribution Retirement Plans (5% Employee Mandatory Contribution and a 10% Match by the College); Generous PTO, Holiday and Winter Break Schedule; Tuition Waiver & Tuition Reimbursement; and a Compressed Four (4) Day Work Week Each Summer; Professional Development Opportunities; and a Supportive Work/Life Balance Campus Environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Delaware County Community College strongly encourages applications from members of traditionally under-represented groups. DCCC promotes an organizational culture and structure that honors diversity through integration of the principles of access, inclusion and most importantly equality. DCCC fosters a work environment and a learning community focused on student success by delivering quality, affordable, and responsive educational opportunities in a technologically rich and supportive environment. We celebrate differences and commit to an “open door” policy for individuals with varying levels of knowledge, skills, experiences, and needs. By embracing diverse collegial perspectives, we seek to make inclusivity, teamwork, and respect the foundation for our students to reach their academic goals and on staff to thrive professionally. DCCC is an equal employment opportunity employer, valuing diversity, equity, and inclusion .