Senior Scrum Master

Job Title: Senior Scrum Master with retail domain

Location: Grand Rapids, MI -Hybrid- (Wisconsin, Michigan, Illinois, Indiana, Ohio, Kentucky)

Marketing/retail domain

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

Role Overview:

We are seeking an experienced Delivery Lead / Scrum Master to support cross-functional Marketing Technology work. This person will serve as the operational backbone of the team, creating visibility, coordinating activity, reinforcing accountability, and helping work move forward across multiple stakeholders and dependencies.

Our organization operates within SAFe today, but the role requires flexibility rather than strict adherence to a single methodology. Over time, the work may incorporate more project management practices. The right candidate will be comfortable selecting and applying the delivery approach that best fits the work, the team, and the outcome.

This person should be proactive, highly organized, and willing to work at the level of detail needed to keep delivery moving. They should identify risks early, pursue blockers through resolution, and clearly escalate issues that require leadership support.

Core Accountabilities

Delivery Leadership

• Create and maintain an integrated view of active work, priorities, milestones, dependencies, and commitments.
• Turn broad goals into clear actions, owners, sequencing, and next steps.
• Drive consistent follow-through on team commitments and action items.
• Maintain delivery momentum across multiple workstreams and stakeholder groups.

Visual Management & Work Tracking

• Establish and maintain effective boards, dashboards, plans, RAID logs, and other visual management tools.
• Ensure work items contain enough detail for teams and stakeholders to understand scope, ownership, status, and next steps.
• Keep delivery information current, accurate, and easy to interpret.
• Provide concise status reporting that highlights progress, risks, dependencies, and decisions needed.

Risk, Issue & Dependency Management

• Identify blockers, delivery risks, resource constraints, and cross-team dependencies early.
• Actively pursue resolution rather than only documenting or reporting issues.
• Escalate concerns requiring leadership attention with clear context, impact, urgency, and recommended action.
• Track issues through closure and communicate outcomes to affected stakeholders.

Scrum Master & SAFe Responsibilities

• Facilitate effective team ceremonies, including stand-ups, planning, refinement, reviews, retrospectives, and PI planning activities. xhyhwjd
• Help the team navigate SAFe practices and participate effectively in ART-level planning and coordination.
• Partner with product and technology leaders to support backlog readiness, prioritization, capacity