Technical Scrum Master / Delivery Lead

Salary: $72,000 - 112,000 per year Requirements:

• 5+ years of experience as a Scrum Master, Delivery Lead, or Technical Project Manager in software engineering, including direct ownership of release management processes
• Technical literacy in CI/CD pipelines, API contracts, SQL, and cloud terminology
• Hands-on experience with Azure DevOps boards, dashboards, and queries, as well as GitHub
• Experience managing release lifecycles, including INT, CERT, and PROD environment promotion, code freezes, and rollback procedures
• Experience with enterprise change management processes and tools, including ServiceNow, CAB, CR/CHG/CRQ, and PRR
• Experience with SAFe or other scaled agile frameworks, including PI Planning
• Strong communication skills, including the ability to explain technical complexity through clear status updates and risk assessments for non-technical stakeholders
• Experience advancing engineering quality practices, including automated testing, code coverage standards, and release gate enforcement in teams with varying levels of test maturity
• Ability to lead root cause analysis (RCA) that identifies systemic issues beyond immediate causes and drives preventive actions
• Familiarity with reviewing pull request metrics and branching practices

• Facilitate sprint planning, stand-ups, reviews, and retrospectives
• Maintain the squad backlog in Azure DevOps, including clear acceptance criteria, dependencies, and technical context
• Track, improve, and communicate delivery metrics such as velocity, burndown, and cycle time
• Track and report release metrics, including deployment frequency, lead time, change failure rate, and mean time to recovery (MTTR)
• Own the release calendar and change documentation
• Manage the end-to-end release process, including code freezes, regression windows, go/no-go checkpoints, rollback plans, and promotion through INT, CERT, and PROD environments
• Enforce release gates for regression testing, code quality and security scans, test coverage, and traceability
• Use and coordinate release evidence across tools and processes such as SonarQube, Veracode, repositories, pipelines, and test records
• Lead the root cause analysis process for production incidents
• Identify and escalate technical risks, including upstream delays, environment issues, API-breaking changes, and pipeline failures
• Facilitate SAFe activities such as PI Planning, System Demos, Inspect & Adapt, and Scrum of Scrums, and align squad work with PI objectives
• Encourage adoption of unit, integration, and API contract testing
• Track technology modernization and technical debt, keeping both visible and appropriately prioritized in the backlog
• Coach team members in agile principles, self-organization, and sustainable work practices
• Protect the squad from external disruptions and scope creep
• Maintain release audit records, including release notes, deployment records, and incident postmortems
• Monitor post-deployment health using Azure Monitor, Application Insights, and Splunk

• API
• Azure
• CI/CD
• Cloud
• DevOps
• GitHub
• Project Manager
• SQL
• Security
• ServiceNow
• Windows
• Support
• Splunk

More:

We are hiring a Technical Scrum Master / Delivery Lead for Release Management on our Store Team Member Experience team, which builds and maintains tools used by store team members every day. This role combines agile delivery, technical understanding, and release management in a SAFe environment, supporting one squad while coordinating with PI planning, system demos, and cross-team dependencies. At HTC Global Services, we offer opportunities to collaborate with experts, work alongside clients, contribute to high-performing teams, and grow your career while developing skills in emerging technologies. Our benefits may include medical, dental, and vision coverage; paid time off and holidays; 401(k) matching; life and disability insurance; professional development; wellness programs; and other perks. We are committed to an inclusive, respectful workplace free from discrimination and harassment, where diverse perspectives and skills contribute to innovation and success.

last updated 42 week of 2026