VIP Relationship Manager, Emerging Markets

VIP Relationship Manager, Emerging Markets

South Africa (Remote)

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About the Opportunity

We are seeking a dynamic and results-driven VIP Relationship Manager to join our rapidly growing Emerging Markets team. In this role, you will be the primary point of contact for our high-net-worth individual (HNWI) and institutional clients across three key markets: Africa, Switzerland, and Pakistan. You will be responsible for onboarding, nurturing, and retaining VIP clients while driving volume growth and deepening product adoption across our exchange ecosystem. This role requires a unique ability to navigate diverse regulatory environments and cultural dynamics across Sub-Saharan and North African markets, the Swiss financial hub, and Pakistan's fast-growing digital asset landscape.

What You'll Be Doing

Client Relationship Management

• Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
• Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
• Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
• Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly

Business Development & Growth

• Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
• Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products)
• Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan
• Represent the exchange at key conferences, summits, and community events in the assigned region

Market Intelligence & Feedback

• Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa, Switzerland, and Pakistan
• Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions
• Identify emerging trends in trading behavior and asset preferences among VIP client segments

What We Look For In You

Experience & Background

• 5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services
• Proven track record managing high-value client portfolios with demonstrable revenue impact
• Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred
• Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage

Skills & Competencies

• Exceptional interpersonal and communication skills with the ability to build rapport across cultures
• Strong commercial acumen with ability to identify revenue opportunities and close deals
• Deep understanding of crypto products: spot trading, perpetual futures, options, and staking
• Proficiency with CRM tools (Salesforce, HubSpot, or equivalent) and data-driven reporting
• Self-starter mentality with ability to operate autonomously in a fast-paced environment

Languages

• Fluency in English is required
• Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans (Africa), German or French (Switzerland), Urdu or Punjabi (Pakistan)

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• More that we love to tell you along the process!